How to contact Windows 10 support for help and support? step by step guide

In general, it is considered to Windows 10 one of the most stable operating systems from Microsoft. However, there is no such thing as bug-free software. If you have been a Windows user for a long time or have tried several of its versions, you will know that everyone has their faults.

Just like after-sales service for a car, Microsoft has technical support and constant updates to cover possible defects in their products.

The errors that this software usually presents can have several reasons and they are not difficult to solve. However, not all of us have this knowledge and sometimes these failures can overcome us. That is why we will show you in this post How should you contact this service?

What kind of problems can I solve with Microsoft support?

Some people say that there is nothing that a good reset or format can solve. However, any of these alternatives could mean losing valuable data and files. In this sense, requesting help from the Microsoft technical team is a sensible alternative. This team can help you identify the problem and in most cases, fix it. In addition, within this platform you will find answers and similar problems from other users.

Among these inconveniences, you can solve:

software problems

In jargon they are also called “Bugs”. These may appear for excessive consumption of resources physical by a program or several of them. They can also occur due to errors in your programming. The least mild are the famous blue screenswhich will force you to restart your computer no chance to save jobs or progress.

Problem solving

There are three ways to access a wizard that will help you solve your problem. Online:

• You can access the site https://support.microsoft.com/ and enter the bar “To look for help” the error you encountered.
• As a result you will be directed to a page where you will find information divided into three groups.
• “Symptoms” where should match your situation.
• “Cause” which explains the possible reasons for such an error and the most important “Solution”.
• In the latter you will be guided Step by Step towards solving your problem.

The second option is to use the “Fast assistance”. That serves to share the equipment with a person outside our network (in the best style “Teamviewer”). Thanks to this remote assistance we can connect our team with a system expert, private technician or a knowledgeable friend. In this way you can help us correct the problem that has arisen. To access this application type in the main search bar “Remote assistance” and press the corresponding icon.

The last alternative is attendee that is included in Windows 10. To access follow these steps:

• Press the Windows key and type “Get help”.
• A new window will open where a “virtual agent” It will help us find the solution.
• To do this, describe in a few words the software problem you have experienced. For example “How to pin something to the taskbar?”the application will return a list of options.
• Choose among them the one that corresponds to your inconvenience. Do the same if they keep appearing, until you get to the specific topic.
• The virtual assistant will offer you a solution that includes all steps and illustrative images.

compatibility issues

It is usual that, with the release of new operating systems, some devices become obsolete or do not communicate correctly with your computer. If you have purchased an artifact and you have not fixed the compatibility that usually appears in the description, you can contact technical support. In some cases you can use them by setting compatibility or modifying some file.

windows activation

In case you have purchased genuine Windows software and you are unable to activate or install it, you should contact the Microsoft team. They will be able to check if you have done the correct steps or provide you with an online solution. It is important that in all cases you have your product ID ready, which will confirm that you are the owner of an original product. To view it you must go to Home and enter “Setting”. At the bottom of the list, click on “About”.

Steps to contact Microsoft support quickly and easily

Of course, in order for Microsoft Support to help you resolve a problem, you must first contact them. There are three methods that are the fastest to do it. Depending on your possibilities you can use any of them:

per call

It is the most direct way, although the least used. You may have to wait a few moments online before you can speak to a representative. Call costs vary depending on the region or country you are in. In the case of Spain the number is 902 197 198. You can see all the contact telephone numbers on this site “https://support.microsoft.com/es-ar/help/4051701/global-customer-service-phone-numbers”.

By mail

Microsoft support email address is [email protected]. Using this method be sure to describe your problem in detail with all the data you consider relevant. Include among the information sent the product number, and a contact formso that they can communicate with you.

Using the virtual agent

As we described before, to access it, you must type in the search bar of the Windows menu “Get help”. Once inside the chat, write “I want to speak with a real representative”. Select the product with which you have the problem and start chatting with a real person, who can guide you in a personalized way.