How to create a Telegram chatbot to enhance your customer service on the platform? step by step guide

Telegram is an instant messaging service that, in addition to protecting our privacy, makes very good use of the different bots that exist on this platform. Thanks to them, We can download music from YouTube to have a chatbot in our account.

Understanding what is the difference between Telegram and WhatsApp regarding the advantages they offer to create a chatbot is an important topic that we will deal with in this post.

If, in addition, you need to know all the functions and uses that we can give to our bot, and know what are the factors to take into account for it to be successful, please continue reading until the end of this article because we will also mention all the steps we need to be able to create a software for Telegram.

Telegram vs Whatsapp Which is better to create a chatbot?

Although Telegram and WhatsApp are two instant messengers that have many similarities, when choosing a chatbot for each of these platforms, it is recommended to do it with Telegram since it allows us to add many more functions and do it in a faster and more practical way.

In addition, we have the alternative of not using another tool other than Telegram because we have the BotFather bot available, among other bots.

What functions and uses can I give my Telegram bot?

Once we have chosen to create a bot in Telegram we can add many functions to it, of which we will name some of them below:

• Assign a name which has to include the ending “bot” either “_bot”for instance “ipasoapaso_bot”.
• Add an image and description of it.
• Add instructions for use.
• If we need you to send us news from a particular site, we can incorporate it via RSS.
• We can make the bot interact from any conversation, both public and private.
• We have the option to choose whether or not we want the boat to join groups as if it were any user.
• If we need to add a payment function, we can do it without any problem.

What do I need to create a successful Telegram responder bot?

The creation of a bot does not end in the last step of the programmingQuite the contrary, when that happens we are just beginning the path to having a successful software.

That is why, for a responder bot to have a long life on Telegram, it will have to have the following parameters included:

• It must have a name that represents what it really isthat is, when we read that bot, we have to immediately realize what it is about.
• The idea of ​​​​their main tasks it has to be really good so that it can be accepted by users.
• Has to provide options that are clear and with an optimal numberso that every time someone logs in they can quickly find what they’re looking for.
• The possibility of configuring different languages ​​is a plus point to keep in mind.
• In addition to being friendly, it has to be functional. That is to say, it must fulfill what it promises in a few steps in order to reach the information or fulfill the need of the Telegram user.

Steps to create and configure a Telegram chatbot that many people use

The steps required to create and configure a Telegram chatbot are as follows:

• We open Telegram and write “@BotFather”.
• We choose the first option It will appear with the Telegram verification checkmark.
• It will tell us what this bot can do, then we select start at the bottom of the screen.
• We will see a list with commands we can use.
• We choose the first option, which is “/newbot”.
• It will ask us to choose the name, if it is busy it will ask us to choose another until we can get the right one. Remember that it has to end in “bot” or in “_bot”.
• We write below “/setprivacy”to configure the level of privacy that we will have, being able to receive messages from anyone in the group or privately.

Right now we will have to select the functions what we want to add.

We can also do it through another bot, @ManyBotand add commands to it. For this we make this guide, of which the first three steps are the same as the previous point:

• @BotFather
• /newbot
• We choose the name
• We copy the number that appears in “Use this token to access the HTTP API:”
• We enter “ManyBot”
• We wrote “/start”
• We search and click on “addbot”
• We paste the hexadecimal number that we have copied in BotFather
• We click on “Send”
• We select with a click on the name of our bot
• We click on “START”
• We write below “/start”
• We look for the option “Settings” and we select “/self posting”
• we choose “Custom Commands”
• We click on “Create command”
• We wrote “/ ”
• If we want we can add the option “Add question”
• Select “Save”
• If we want this command to appear, we will have to go back to BotFather and select “/setcommands”
• We write the name of our bot

List of the best 5 Telegram bots that do much more than answer messages

We will then choose the 5 best Telegram bots where we can find, not only that they respond to messages, but many others that work more. They are:

@WeatherMan

If need check the weather that our geographical area or the one we travel to will have, we have the possibility of using this bot. It gives us the option to change the language and adjust the notifications to be prepared for any change.

@DrWebBot

The file that we need to analyze for the existence of viruses, we will simply have to deliver to this bot and it will tell us the status or situation of that document.

Once the bot is started we have 3 commands to choose from:

• /settings, with which we can configure the language and notifications according to whether there are threats or each time we perform an analysis.
• /help, is used to ask the bot for help every time we do not understand a situation that we do not understand.
• /feedback, which will allow us to send our opinion to the creators of this program.

@text2gifbot

If need share a Gif with our contacts, we can do it by starting this tool with which we will write a text and we will edit it later as an animation. It is a very fun and easy to use tool.

@ts2chbot

This bot is used when we need to send a video without doing it in a file format, not through a Telegram video message. Namely, It will appear to the person we send you in a circle that can be directly reproduced.

The steps are very simple, we have to open the bot and give it the file to modify.

@TriviaBot

It is ideal to use in a group, it is about answers and questions to a style very similar to that of Trivial Pursuit. You can add the option that the questions have a time for their answers. As we advance in this tool, different statistics are created that we can consult when needed.