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How to report the theft of your mobile phone to recover it or prevent them from looking at your data? Step by step guide

The theft of mobile phones has increased exponentially in our country, so we must take the necessary precautions to recover, not only the phone, but also all the information that is inside the device.

There are tools that will help you find the mobile. Some are native to Google and others to Apple, so you will have your phone permanently protected. But to access these benefits you will have to do previous steps to find the mobile faster.

If you want to know how you should act in these cases, continue reading the following paragraphs, We will explain all the steps with each of the tools. In addition, we will discuss the notices that you must give to different organizations. Let us begin.

Steps to report a stolen mobile in all possible organisms

If your mobile was stolen, you must report this situation to different organizations so that you can be calm about your personal data. This will also prevent possible phishing and scams from your contacts.

You must bear in mind that in all cases it is necessary to declare the IMEI of the mobile. The steps that you must do according to each organism are:

In your telephone operator

All telephone operators in our country have different ways for you to communicate. Each of these have their advantage in relation to the other, as well as the results are more immediate than others.

The communication channels available to companies are:

  • Customer area: To enter this sector intended for the attention of users, you will have to access it through the website of your operator. Then, you will have to identify yourself through your phone number or email. Some operators have pre-established forms where you must fill out all the information they request to announce that your mobile has been lost or stolen.
  • Applications: The most important telephone companies have apps that you can download on any mobile. To access these, when you have lost your Smartphone, you must ask a friend to lend you his phone. You will have to enter with your username and password to report the theft of the mobile.
  • Telephone numbers: It may be the fastest method of access, but the one that can wait the longest for you to be attended. Almost all companies have free numbers so that you can be heard by the customer area.
  • Email: It is another sure way to settle your situation, but you will have to consider that the email may not be read immediately, so you will have to wait a longer time to get results.
  • Physical stores: If you prefer, you can go to a store of your operator and report that you have lost your mobile. You should consider that they will help you establish communication with the customer area, since in general they will not take your complaint in this type of place.

Any of these steps will cause the SIM card to be blocked and unsubscribed automatically.

Before the law of each country

After you have reported the theft of your mobile phone to your operator, you must record the criminal act in a police station so that the culprit can receive a sentence based on the Penal Code of each country.

You should not forget that in Spain, according to art. 234 of said CodeThese crimes are considered theft, since they are for profit and criminals appropriate without the will of their owner and provided that neither force nor violence has been exerted.

In those cases in which there was a type of forced action, it will stop being theft and the crime will be classified as robbery with greater penalties. In this way, if the amount is less than 鈧 400, the attacker will have a fine of one to three months of pressure.

You must take into account that you will have to inform the police personnel, the last location you know of your mobile and the circumstances that occurred. when your smartphone was stolen. Remember that you can expand your report later, so it is advisable to stay calm so you can remember as much data as possible.

On Google or Apple

If you have an Android device You will have to make the report on Google. To do this you must follow the following steps:

  • Access the application from any device or computer remotely "Find my mobile". This app is activated by default in the operating system and if the thief has not yet changed your SIM card and keeps the mobile data connection on, you can also locate the location.
  • Write your email and password to access Google tools.
  • Choose the mobile that you want to block.
  • Re-enter your password to confirm this operation.
  • Find the option "Lock your phone".
  • Click on "To accept".

Instead, when an iPhone has been stolen you can use another iPhone device or log in to iCloud. With either tool you will have to follow this guide:

  • In case you use another iOS mobile, you must access the application Search for. If you do it through iCloud you will have to enter with your browser to "".
  • In both cases you must click on com / find.
  • Choose the device so you can find the location on the map. This will be possible as long as the mobile is not turned off and has access to the Internet.
  • Click on Mark as lost. This will cause the device to be locked remotely using a code.
  • If you want, you can add a message on the lock screen so that it appears to the person who is holding it.
  • For your peace of mind you can delete the content you have on the device, for this you must select the option Erase this device. Then, tap on the name of your mobile.

Learn to track your mobile by GPS to retrieve it when it is stolen

There are different tools that you can use to track your mobile and recover it when you have a theft. You should bear in mind that you can do this as long as the device has an active Internet connection, either by mobile data or by a network Wifi. In case this does not happen, unfortunately you will not have the option of finding the mobile until the intruder does not access the web.

The most important tools to track the mobile using GPS are:

With Google Maps

With Google Maps

When the device has started the Google account you can use Google Play, as long as you have done all these steps before:

The first thing you should do is know that Find my device be active. You will have to go to Adjustments, then select Security and click on Find my device. If you don't have it, you can download it from the Play Store.

Next, you should know if the location is activated. For this you will have to go Adjustmentsclick on Location and later To accept. Once you have all these steps done you can rest easy, since your device can be found.

When you need to know where the mobile is, follow this guide:

  • Login with your computer to
  • Sign in to Google.
  • Choose the device you want to find.
  • Enter the password again.
  • A map will appear where you will find information on the approximate location and the time it was in that place.
  • Click on Make call. This will make your mobile receive a call so you can find it if it is close to you.
  • If you want, you can click Enable lock and erase and restrict all access to the content you have saved on your mobile.

With Prey

With this application you can locate the mobile anywhere you are. For this it is necessary that you have previously downloaded the app on the phone. It is available for both iOS and Android.

To find the mobile you must follow this step by step:

  • With your browser access the Prey page.
  • Next, go to the top right of the screen and tap Login.
  • Write your email and click
  • Then enter your password and tap
  • Choose the mobile you want to track in the left panel.
  • A map with the location of the phone will automatically appear.
  • If you want to know a little more about all the activities that the thief carried out, you can click on Activity report. In this way you will know if you have made an online purchase using the data you have on your mobile or any other act that may harm you.
  • In case you want to block it, you must click on the option Mark as lostlocated in the left panel and click on Lock the device.

With Find my iPhone

With Find my iPhone

Ask a person close to you for their iOS device and follow these instructions:

  • Request that you close your iCloud account.
  • Login with your Apple ID and password.
  • Select the device you have lost.
  • Click on Mark as lost.
  • Write a message to appear on the lock screen. In this case, it is ideal that you enter a phone number so that the person who finds the iPhone or iPad can call you directly.
  • If you do not have confidence and do not know if they will return your mobile, you can choose the option Delete this device. This will cause the mobile to receive a blocking by iCloud media, being impossible to disable it for anyone other than you.
  • When you finish, close your Apple session.

You can also do these steps by entering your browser to and after writing your username and password, you can go to Search and continue with the steps we mentioned before.

How to delete all the data and files from my mobile if it has been stolen?

When you have lost your mobile and want to block all the content inside, you must follow these steps according to the tool you use:

On Android

The steps that you will have to carry out in Android are the following:

  • Enter with the browser to "".
  • Enter your Google username and password and search for the device to which you want to erase all the data.
  • Once you have pressed on the mobile you must select the tool Enable lock and erase.

On iOS

You can do this from iCloud and follow these instructions:

  • Accede to com / find from any browser.
  • Enter the Apple ID and password.
  • Select the option Search my Iphone.
  • Find the mobile you have lost and select it.
  • Click on Mark as lost.
  • Write a message to appear on the mobile screen and then tap Erase this device.

With Prey

With Prey

In Prey you will follow this guide:

  • Access from the computer to
  • Enter the username and password you have registered on this platform.
  • Choose the mobile you want to block on the left.
  • Find the option Mark as lost, represented with white letters on an orange background.
  • On the left side the option will appear Lock the device and choose to delete all content.

List of the best anti-theft applications that you should have installed on your mobile

There are other tools that you can use to find your mobile, which we will describe below:


This is one of the tools with the greatest technological development to find the mobile phone in case of theft or loss. You will have online functions that will allow you to locate the phone from the website of this company. You only have to download the application on your mobile and then you will be ready to have an intelligent tracking. You can also lock the device so that do not access any stranger to your personal information. And if you need it, you can erase all the data you have installed, even the included Google account.

Another feature it has is that you can alert in dangerous situations and send messages of help to your loved ones. It is available for Android.

Download Cerberus APK Android


You will have the possibility to recover the data and encrypt it in real time every time you add new information to your mobile. In this way you can work in the background without reducing the performance of the phone. It has functions that will take captures of the faces of people who want to access the mobile without your authorization.

It is available for Windows and its download is free.

Download Snuko Windows

McAfee WaveSecure

This tool is an integration of McAfee antivirus, so you will have protected your phone not only in case you lose it, but also from all those programs that can steal your private information.

Among the most outstanding advantages of this application, it stands out that you can track the location of the mobile by tracing the movements what the thief does on a map and will alert you if there has been a change of SIM card.

Remotely, you can delete contacts and call logs without the intruder noticing. It is one of the most complete on the market and is available for Android.

Download McAfee WaveSecure APK Android


Through a map you can see the movements of the person who stole from you the mobile. You will have the possibility of calling your phone by entering through the company page and thus alerting that your phone is protected.
In addition, you can block all content remotely. It has a free and a paid version. Supports both iOS and Android.


Keep your phone safe is the objective of this application. And the truth that it exceeds it, since it has different tools that will allow you to locate the mobile in a simple way when you have lost it or it has been stolen on the street.

Provides a fairly efficient level of protection Because you will receive messages in your email or other recovery phone number warning you of all the activities that the intruder performs, for example, deleting contacts, making purchases and making calls to certain numbers.

As if this were not enough, it has a face capture system every time someone tries, deceased, to enter a password to unlock the application.