Usually when a phone has several years of use it starts to generate certain faults that can cause to delete all your WhatsApp data . This also may happen because for some reason you deleted the application, because the internal or external memory of the device is expiring, or perhaps because you are only changing equipment to a newer one.
But none of this should be cause for alarm for us, because in any of these cases all you want is to recover your information, or transfer it from the old device to the newest.
That is why in this article we have prepared a complete guide for you so that you can correctly access WhatsApp backups and thus restore all your information safely.
Steps to restore and transfer all photos, chats and messages from WhatsApp / span>
Before you can restore all the WhatsApp Messenger information it is necessary to have a backup copy, which we will create immediately following these steps:
- Enter WhatsApp and click on the button in the upper right corner with the three vertical dots, to access more options.
- Enter the tabAdjustments.
- Then in “Chats and calls”. (Backup, history, background …)
- Finally we locate “Backups” and access.
- Next we are going to set up the account Google Drive, If you don’t have an active account, you have to click on “Add new” . We must also adjust the frequency with which the backups will be made and the type of navigation with which it will be performed, being the most recommended with WiFi for saving mobile data.
- If we want to make the copy immediately we just have to click on “Save”, because if it is not saved at the time scheduled by the system that is to 2:00 AM (before noon)
Restore from Google Drive
The process of restoring data from our backup is a bit out of the ordinary, since there is no way to restore it manually, unless an application failure occurs and she tells you to restore:
- So what we will do is promote this situation by uninstalling the app, we can do it easily by searching for it in the Play store and then clicking on “Uninstall”. Then when the process is finished we will click on “Install” again.
- We hope this ends and when we open again we will be asked to configure the phone number, we must place the same one we had assigned and confirm it with a text message or call.
- A screen will appear looking for backups, so we have to wait a few minutes. At the end you will ask us to accept the restoration, done this we will have all our data visible and recovered.
- On the other hand, if it is a device we must put the same email account that we use on the previous device and of course the same phone number so we can have access to restore our data from Google Drive.
It is important to know that for all these procedures we must have at our disposal enough space on the device, an excellent connection to WiFi and enough battery in the cell phone or mobile.
Recover the copy from One Drive
The process with the Microsoft cloud is similar to that of Google Drive, but of course, with some differences, it is that in order to save the information in One Drive we will need a Windows Phone device with version 8.1 in Go ahead, so you can be compatible with the app.
The process will be the same as explained above, we must first make sure that there is a backup, if not we will create it in the same way by entering the configuration of «Wasat».
Once we know that there is a backup, when restoring that information on a Windows device we should only enter the Marketplace or its store, locate the WhatsApp application and uninstall it and then install it again.
When starting it we must enter the same phone number and it will give us the option of whether we want to restore it with a backup from One Drive, click “Accept” we wait and go.
How to restore Whats messages from the deleted Whats to chats Android and iOS?
WhatsApp always saves our device on the SD card, to be more precise, all the information of the conversations of the last week, so if we want to restore that data first What we should check is that there is such a backup.
- We will know this by entering “Menu”> “Settings”> “Chats”> “Backups”. Here we will also see when the last update was done.
- Already verified that if there is a backup probably from the day before 2:00 AM, just we must uninstall the application and then reinstall it from Play Store.
- Now in the case of an Apple device after a desistalacion and installation, automatically the backup stored in iCloud; the cloud of these devices, will be restored almost immediately without any complications.
How to access the WhatsApp backup or backup in Whatsapp Android or iPhone?
As we have said before, your backup copies of the last 7 days plus the current day will be saved on your Android or iPhone device; in case you make a copy that day manually. Therefore to access any of these 7 copies you only need to make a small adjustment on our mobile. It should be noted that we will not be able to access it in advance.
- To start, we must look for the “File Manager” or the “File Manager” , whatever your device calls. In case you don’t have one, you can download it from your operating system’s store.
- After this you must enter the SD card and at the end of the folders you will find “WhatsApp”, here you must click on the folder that says “Databases”. strong>
- Now the work begins, in this folder you will find 7 or 8 files called for msgstore-year-month-day.1.db.crypt12 ”, strong> each with the different dates of the last 7 days.
- Below this list will be a file called “msgstore.db.crypt12”, you may have another number at the end instead of 12, because this will usually come up with the time.
What we will do now will be to select the last file and we will delete it, but not before having copied the name of that file in some place of notes, it can be on paper.
Then we must select any of the 7 files we have, depending on the date on which we want to retrieve the information of the chats, and we will search among the options to change the name, we will place exactly the same name that we had previously pointed out on paper, that is, “msgstore.db.crypt12”, in our case.
After having done this with the backup of our preference we should only apply what we learned previously, that is, uninstall WhatsApp and install it again from the App Store or Play Store.
>
If we cannot change the name of the device from our mobile device, we just have to pass this file to the computer with a USB cable, via Bluetooth or with an SD card reader, change the name by which we said and finally return him to his post on the mobile and continue the procedure.