The mobile and internet telephony sector is reigned by three companies that have managed to impose themselves on the rest in a race that takes as many kilometers as years behind them and which still has a lot left for travel. Despite the large number of names that make up the competition and enrich the products and services within this field, the eyes are always directed to Movistar, Vodafone and Orange .
Let’s stop at this last name, because it is the star of this guide. Orange is a French company formerly known as France Télécom and, much earlier, as Posts, télégraphes et téléphones . This multinational has been active since 1879 and, during all this time, it has only grown in ways, services and products to always be up to date and continue to attract consumers in its sector. It offers some of the best rates in terms of mobile lines, internet connections including Orange mail service , a sector that has also boosted with the acquisition of Jazztel .
Despite its popularity, many customers decide to stop using their services to go with the competition. This land is one in which there is always a better offer, a new terminal at a cheaper price or a more powerful and interesting internet connection, in addition to prices that sound tremendously good thanks to promotions. There are many motivations that lead to how to unsubscribe from Orange services and packs , and here we will explain how to do it.
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Steps to cancel the Orange ADSL line permanently
In this guide we review the process that must be done in order to cancel the line contracted with Orange and be able to take your numbers to another company, or simply cancel to stop counting on them. In addition, we also help you to know how to proceed in case you have not finished the commitment to stay with them.
Cancel the Orange ADSL line permanently is a procedure that requires a few minutes and a wait of up to two days. Despite the wait, it is not just complicated, although it has the peculiarity that there is only one way to carry it out.
By phone
Unsubscribing by phone is the only possible option to cancel the ADSL line with Orange , although it requires taking a few steps through the internet connection, so it could be grouped as a set of both options. Next, we will give you all the steps you must follow to proceed with the cancellation of your service:
- First, call 1470 from your landline or mobile phone . This is the Orange customer service number, which is also completely free, whether you call from a company number or if you call from another person.
- Once you talk to the support team , request to unsubscribe the internet line that you want to cancel. They will give you a series of guidelines to follow and will ask you to confirm your identity by giving some information related to the invoices and the ownership of the service in question.
- When you complete the call, you will receive an email at the mail account that you have indicated in the call or in the one linked to the Orange line. Open it.
- You will now find a form in which you have to check all the information about those services and lines to unsubscribe.
- When you have verified that Everything is correct and in order, you must respond by attaching a copy of your identity document on both sides, or the contract holder if it is not you.
- In the same email, confirms accepting the cancellation conditions before proceeding with the shipment to show your agreement.
When you have done this, Orange will proceed to unsubscribe the service you have contracted . The maximum deadline for it to take place is two business days since they receive confirmation from you, so you won’t have to wait too long for this to happen.
* Regarding the opening hours to make the calls, it is as follows: Monday through Friday, from 09:00 to 22:00.
Via internet
Currently it is impossible to carry out the cancellation process of the Orange ADSL Internet line through any website exclusively. The only method available to carry it out is the one we have explained in the previous section, requiring both a call and the sending of an email.
In this case, in addition, unlike what happens with other operators , it is not possible to proceed with the sending of ordinary mail or fax. The only solution is the one we have already explained.
How to unsubscribe in Orange mobile if I still have permanence?
If you ask yourself how to unsubscribe from Orange mobile if you still have permanence , you can take it easy. The procedure is the same as to request the ADSL line withdrawal , only specifying that you are going to cancel a mobile telephone line instead of an internet service. However, there is a small and important difference with respect to the situation, and it is the need to pay an amount for breach of contract.
When signing with Orange, it is usual to hire a minimum stay of 12 months , unless a mobile phone is requested next to the line, in which case it can amount to 24 months. If you are asked to cancel the service before the end of that period, the company will require you to pay an amount proportional and usually equivalent to what you would have to pay regularly in the remaining months.
Sometimes it is possible to carry out some type of negotiation , especially with other companies to which you decide to go after leaving Orange services, so that the amount that remains to be paid on the occasion of the permanence is assumed by the target company. It is a rare alternative, but that can occur if there is little time for the contract to end naturally and without breaking any of its clauses.