Zoom Phone What is it, what is it for and how to get the most out of this functionality?

With the advancement of technology, communications have become an example of all the incredible that the human being can createand it is not only mobile phones that are progressing, but also the different existing tools to be in contact with other people.

In the case of ZoomPhone, is a system designed for large organizations and corporationswhose purpose is to intertwine the information of all the company’s employees and thus achieve better performance, both personal and collective.

In the following article, you will know what Zoom Phone is and how cloud telephony workswhat are its options and characteristics, you will also see the prices and rates, the requirements to use Zoom Phone and the countries where it is available. In the same way, you will learn how to configure this tool on your mobile and the alternatives to this platform.

What is Zoom Phone and cloud telephony?

Is about a method of telephony through the cloudwhich offers many features for businesses and organizations regardless of their size and capacity. This system allows users to make phone calls through Zoomwith a simple interface, and a handling that anyone can execute.

In this sense, Zoom Phone Introduces PBX Featuresmaking it possible for employees to interact permanently, allowing them to monitor business interactions through a centralized administration portal.

Zoom Phone Features and Functions

Zoom Phone It is a new system, facilitates communication within the companyhowever, it uses the Internet voice protocol VoIP, in order to make calls through the Zoom platform through the cloud, resulting in a high-quality call. That is why, and for this to happen, the system has a series of functions and particularities that are very important so that all this works properly, and does not present any type of failure.

The main functions and features of Zoom Phone are as follows:

Functions:

• It offers methods of conferencing and delegation of calls.
• Integration with CRM like Salesforce.
• It has call recording and voicemail functions.
• Chat rooms and work spaces.

Characteristic:

• Free extension to extension dialing.
• High definition audio.
• It has an application for computers and mobile phones.
• Call routing and management options.
• IVR tools for automatic customer service.
• Call recording and voicemail transcription for any device you use.

Benefits and usefulness of Zoom Phone

Zoom Phone It is a tool that, without a doubt, facilitates the way all employees within the company communicate, offering various uses for the good corporate development of all users, one of these benefits is that the call can become a meeting, so if you are talking to someone and need to spread the information, the system will give you the option to include more participants in the circle.

On the other hand, and in the event of an emergency, Zoom Phone has an option that will allow you to communicate directly with the 911 number, and in this way attend to the case quickly. Another advantage of this system is the number portabilitya fact for which you will not see the need to change it to communicate with customers, since by taking an existing contact you can talk to the person, making them recognize you easily.

Finally, this tool has encryption features, HIPAA compliantproviding the system with a layer of protection for all communications produced within the company.

Zoom Phone prices and fees

The system has a fixed ratewhich can vary depending on the type of consumption you can give, as well as the place where you are. They are relatively cheap amounts, making the quality/price ratio be really interesting. well, currently There are three plans that are managed by Zoom internationallyand based on these, the calculation of the respective payment is made for each company or user.

These rates are:

• Comprehensive plan: valid for more than 40 countries and where you will pay €20 per month.
• Pro PBX by consumption: It has a cost of €8 per month.
• Zoom United with global plan: It is the most expensive, in this you can cancel €30 per month.

Also other plans are available internationally as they are the unlimited calling plan, combined calling plan and the addition of unlimited international calls.

Requirements to use Zoom Phone

So you can enjoy all the benefits that Zoom Phone he offers you, you need to have all the requirements, since if any of these are missing, the operation of the call may be significantly affected. For this reason, it is necessary that you review everything that you will see below, and in this way make sure that everything is going properly and thus avoid setbacks.

The requirements to use Zoom Phone are as follows:

• Recent version of Zoom both the computer version and the mobile phone version.
• updated license from ZoomPhone.
• own account Pro, Business or Enterprise.

In which countries is Zoom cloud telephony available?

This service has expanded in recent years, offering the opportunity to reach up to 40 countries, with advanced features and unquestionable quality when making calls or business meetings. The countries in which Zoom cloud telephony is available are: Argentina, Brazil, Bulgaria, Colombia, Chile, Croatia, Costa Rica, Ecuador, Estonia, Czech Republic, Greece, Finland, Hungary, Hong Kong, Luxembourg, Lithuania, Mexico, Norway, Poland, Panama, Peru, Singapore, Romania , Slovenia and Slovakia.

Learn how to set up Zoom Phone on your mobile

In order to have control of the system and give it the appropriate configuration, all aspects need to be taken into account and elements that make it possible for the call to be carried out normally, and thus everything is in accordance to avoid failures. Zoom Phone setup is pretty easyyou just have to follow the required steps and there will be no problems.

What you have to do to make the configuration is the following:

Initial setup

When you have the license, automatically You will receive an email with the link to directly configure the Zoom Phone, and in this way start all the required procedure. This configuration is the basis for the following steps can be executed correctly.

The initial configuration is done in this way:

• Click the link you received in the email To start the process, if you do not receive it, log in to the Zoom website and select the mobile to use.
• Enter the required information: country, time zone, telephone number and pin, among others.
• click in “Setting”.

phone settings

It is the next step, after doing the initial configuration, you will find all the tools and options to make your device work properly when making calls by Zoom Phone. It is important that you have the mobile at hand, since without this the configuration may not have the desired success.

To configure the phone you must do the following:

• Zoom cession begins through its website.
• Press on the phone and then click on the “Setting”.

Later you must change these values:

• Emergency-address: This is the emergency address, it must be entered correctly.
• Business hours: These are the hours in which you will be available to answer calls.
• Voice mail greeting: Record an audio identifying yourself and making a greeting in case you cannot answer at a certain time.

contacts

By default or programmed, you can call the contacts that you have registered in the app’s desktop, all with the purpose that you can call customers or co-workers quickly with just the push of a button. It’s a really simple process. just see all the contacts you have on your mobile, and synchronize them directly with the applicationand that’s it, you’ll have configured all the numbers you want.

calls

After doing the previous configuration, you can start using Zoom Phone, making and receiving calls without any problems, regardless of the number, you just have to look for the number that is in the synchronized contacts and ready. On the other hand, you have the option to reject calls and send them directly to voicemailin this way the person will leave the respective message and you can communicate with them later.

Controls during the call

In a world where many things must be done at the same time, a call cannot be an obstacle for you to carry out other tasks, therefore, settings allow you to run other activities while you are chatting. They are very specific functions but they will make your work much easier.

These controls are as follows:

• Access the controls to put the call on hold, if you want to record or transfer it.
• Start a meeting on Zoom when you have a second call in progress.
• Use the call switch to adjust the mobile during a meeting.

Voicemail

The system is capable of forwarding all rejected calls or calls that you have not been able to answer directly to voicemail, all of this with the aim of the person can leave you a recorded message and you can attend to them later. This configuration is very important, especially if you usually have many meetings during the day, and for this reason you cannot attend to several people at the same time.

Call history and recordings

Call history is the statistics of calls and recordings you make on Zoom Phone, and that will be recorded on your device after performing any of these activities. Its configuration is simple and through it you will be able to check all the activities that you have had during a certain time.

Alternatives to Zoom Phone to have a phone number in the cloud

Zoom Phone is a tool that has become very important in recent yearsall this thanks to allows you to communicate with several people in a reliable way, offering great features and high-quality audio. However, this is not the only communication tool of this type that exists, for this reason, various telephone systems have proliferated, which are very good and of very good quality.

The Zoom Phone alternatives to have a number in the cloud are:

GoogleVoice

It is a telecommunications service created by Google, with a total of 1.4 million users who use this system daily, it is available both for Android What iOS, offering good quality in their calls. Via Google Voice can get phone numbers, send text messages and make calls both national and international, from the browser or any device.

Microsoft Teams

It is a very complete option since it also has chats, video meetings and file storage, in addition to being able to integrate it with other applications, thus maximizing its full potential. It is a system of corporate messaging that allows communication between members of an organization.

google-meet

It is an application that allows calls and video calls either group or individual, offering a high-quality support, where both the sound and the image are clear enough to hold a conference or powerful meetings. It can be synchronized through your Gmail account, and it is ideal for large companies to use for corporate purposes.

justcall.io

Like Zoom Phoneyour system is based on the cloud, You can make, record, receive and record calls either from your mobile or computer, in addition, allows fluid communication with customers and members of the company. Its platform is friendly, simple and direct, which has made it has increased its number of users in recent times.

cloudtalk.io

It is a cloud-based phone service, designed so that companies can offer their customers a good service by requiring an effective communication tool. It is a platform that is available in 60 countries, and that can be adapted to any type of business regardless of its size, with a very easy-to-use interface.