Netflix has become one of streaming platforms most important of recent times, in it you can enjoy documentaries, series and movies of the moment. This is how it stands out for offering a really attractive and unlimited for your customerswhere every month they can enjoy new content.
However, you may have tried log into your Netflix account and you have forgot your access password or have you hacked your profile and now you can't enjoy your favorite programming. In these cases, not everything is lost, since some recovery methods.
That is why here we are going to teach you what are the main methods you can perform to recover your access password or the steps to follow in case you have been hacked your profile. This will allow you to go back to log in and so on enjoying your favorite series and movies.
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Steps to recover my Netflix account to access the platform again
If for some reason you have forgotten what are your access data to enter this platform and now you cannot follow enjoying the services of your plan, here we are going to show you what are the main methods that will help you recover your profile and that way you can go back to enjoy your movies and series of the moment. Don't forget that you must have created a Netflix account previously.
To do this, follow the steps that we teach you below:
Using email
In the event that you have forgotten only your access passwordbut you remember your e-mailthen you might be able recover access to Netflix through your email. For this it is important that you make the steps that we are going to teach you below:
- The first thing will be to go directly to Netflix main recovery page.
- There you must select the option of e-mail, then in the box below you must write the mailing address with which you registered.
- Once you have entered your email correctly you must click on the option of "Send an email".
- Then the streaming platform will send you an email to your email address, there you must open it and enter the recovery link that they have sent you.
- By opening this link, you will enter a platform page where can you "Change your password", here you must write a password that is between the 4 and 60 characters, you must check it to make sure that the key be correct.
- In the case of wanting all your open sessions are closed so they can only start with the new security key you must check the box "You must restart session on all devices with the new password." After completing this step, click "Save" for the changes to take effect.
Using the mobile
If the above method has not worked for some reason or you just don't remember What is your email, then you can try recover access to your account through your mobile phone registered on the platform. In this case the technical service It will send you an SMS to the number linked to your profile, to carry out this procedure follow these steps:
- The first thing will be enter the Netflix recovery page so you can start this process.
- There you will find two options, in this case we select "Text message" under the section How would you like to get it back?
- Once you have selected this option, it will open a new field where should you enter the code of your country followed by your phone number registered on the platform and click on "Send text message."
- Then you will be sent a code via SMS which you must enter on the next page.
- When you have correctly entered the received code, you will be sent directly to the page of "Change of password" where you must enter a new password. As in the previous method, if you want all your accounts are closed and started with the new password, you must check the box "You must restart session on all devices with the new password", Once you have selected and established the password, click on "Save" for all changes to take place successfully.
If I forgot my email
If for some reason you have forgotten the email with which you registered in the streaming platform and it does not have a number associated with the page or you no longer have it, then it will be necessary for you to carry out a different method than those explained above.
In this case, a procedure very similar to that explained in email recovery, but in this case the portal system will give you a clue of what it is your email address associated with your profile.
To do this, perform the steps that we will teach you below:
- To begin, it will be necessary that enter the account recovery page.
- In this case you must select the option located at the bottom of the window "I don't remember my email or my phone."
- In the next window that will appear on the screen you must enter data what do they ask you to try find your email. The data to enter is generally the name, surname and credit card number associated with your account.
- Once all these data have been entered correctly, you must click on "Find account".
- Here they will show you the results of the emails that could be your profile, if any of them is correct you must select it so that the system I sent you an email So you can reset your login.
- Now in the email received in your inbox you must open it and select the red button "Restore password".
- Finally, a new window will open where you can "Change your password", note that this security key must be composed between 4 to 60 characters. Once it has been chosen and verified, the next step will be to select the button "Save" so that all changes can be made correctly.
Steps to recover my Netflix account if I can't access my email
It is possible that for some reason you no longer have access to your email address, either because you stopped using it and you lost all access data and you couldn't retrieve income to your inbox or because you they hacked and you couldn't get it back. If something similar happened to you and now you don't know what to do to recover your Netflix account because you don't have a associated phone number, you will have to communicate directly with the streaming platform technical support.
In this case it is necessary that you communicate with it through a phone call or chat and I exposed your case, there you must explain what happened to your email address and the reasons why You do not have a number associated with your profile.
There is another alternative to the call:
- To be able to communicate through chat in spanish you can do it by entering this link,
- there you must click on the button "Start live chat" or simply select the button "Call" if you prefer to communicate by this method.
- Once you get in touch with technical support they will help you recover income to your profile.
My Netflix account has been hacked What should I do to recover it?
Netflix accounts they turn out to be very attractive to most people. However, not all of them are always willing to pay one monthly fee to enjoy their services. That is why many times many users decide to opt for hacking into these types of accounts in order to enjoy these services completely free.
So, if you have noticed that someone has entered your account without your authorizationbut they haven't modified your access data, then you can start taking the necessary steps to avoid losing your profile. It is important that if you suspect that you have been hacked, take instant security measures, For this you must do the following:
Change Password
The first security measure which should be taken almost instantaneously is that of make a password change, and automatically select the option close all open accounts and that they be started again under the new password change. With this you will prevent the other person I modified your data access and you will also make your profile is closed automatically.
It is recommended that you use a uncommon key and with different types of characters managing to create a password that is very difficult to discover. This will help you your profile is not vulnerable to the different cyber criminal attacks.
Contact platform support
Once it's changed the security key of your profileThe next thing you should do is put yourself in contact Netflix technical support, either through a phone call or live chat. Here you should explain everything that has happened with your account and at the same time ask them to be attentive with any strange movement it to take place in it.
In addition, you must request information from the last movements made on it, this to rule out that they have made any change of plan or some purchase that you have not authorized. Communicate with platform technical support will help you increase the security of your data.
Activate 2-step verification
Finally, it is important that activate 2-step verificationthis process can be a bit more tedious and long when you want to log inbut without a doubt increase security on your profile. In this case the user always you will receive a code you must enter the platform to be able verify your login. This will allow you to have a increased safety and reliability with each of your data.
What to do if your access data has changed?
If you have hacked account and you all your access data has changed plus all open sessions were closed to you, the only way to recover your account is that you communicate instantly with Netflix technical support and explain everything that has happened. In this case they will indicate you what are the steps to follow in order to restore your profile data and you can go back to regain access to it.