There are many users who still do not know what the APN of mobile phone companies are. The APN stands for “Access Point Name” and is a tool that allows mobile devices to enjoy the internet service in 3G and 4G . In other words, it is the one that allows users to have Internet service on their Smartphone.
This means that it is a very important tool for what will be the handling of these devices, since its good operation will allow you to enjoy all the services that both your company offers you mobile telephony like Telcel and your Smartphone .
In general, the APN must be set up when a person buys a new mobile phone or when it has been formatted, as you begin to experience navigation problems. But, almost always this setting is given automatically at the time of introducing the SIM to the device. However, if this does not happen then it will be necessary to manually configure this tool , for this you will have to perform the steps that we will explain below.
Index:
Steps to configure and add Telcel APNs
It is important to be very clear that no telephone company is exempt to suffer some of these problems with its users. In general, there are very few times that this type of problem occurs . That is why here we will show you how to solve this problem if your mobile device does not have 3G and 4G Internet connection.
For Android
If you have just purchased an unlocked Android device and are having inconveniences to navigate, it is very likely that your mobile has problems in the configuration of the APN, even though This is usually set automatically.
If you have this type of problem and want to solve it you just have to follow these steps that we will explain below:
- To start you will enter the “Settings” menu of your Android.
- Now you will enter “Networks” and then permittedMás†
- Then you will see the option of “Mobile networks” .
- Once you have entered “Mobile networks” you will see the following option “Access point names”.
- Once you enter Access Points, this is where you will begin to make the configuration of the Telcel APN. If you do not have the data, you must click on the symbols “+” to be able to add the APN or otherwise in the three menu items.
Now you will see a list which you will fill in with the following information:
- Name: Telcel Internet
- APN: internet.itelcel.com
- Name of user: webgprs
- Password: webgprs2002
- APN type: default
- MCC: 334
- MNC: 020
- Once you have finished just click on “Save” , finally you will activate the “Mobile data” and thus begin to access Internet on your Smartphone with Telcel 3G and 4G service.
On iOS / iPhone
It is very likely that some users of iOS / iPhone also present this type of inconvenience where they cannot enjoy the service in 3G and 4G on their device . In this way you will have to modify the configuration of the APN from your own computer, to do this you just have to follow the steps that we will teach you below:
- The first thing you should do is go to your iOS menu and enter “settings”.
- Then you will choose the option of “Mobile data”.
- You will then go to repeatedOptions
- Now we select “Mobile data network”.
- Finally a new window will open where you will have to configure the APN of your device , for this you will fill in all the requested data, keep in mind that the same as in the case of Android mentioned above will be used.
- Once finished you just have to “Save” and activate the “data” of your device to start enjoying your company’s navigation services telephone.
If for some reason after completing this process your device continues without grabbing 3G and 4G service, you just have to restart it so that all the changes remain in the operating system and you can start enjoying the service.
In Windows Phone (Windows 10 Mobile)
Users of Windows Phone may also have this problem with their device, the reason is the same as in the previous two cases. This commonly happens when you enter the SIM card to a new device and for some error the device does not perform this configuration automatically, therefore, we must do it ourselves. However, for this there is no problem as they are very simple processes to perform.
To configure the APN of your Windows Phone you must follow these steps:
- The first thing you have to do is enter the “configuration” option of your Smartphone.
- Now you will enter the section ” Mobile data ”.
- Finally, you will enter “ Add APN ”.
There will open a new window where you will have to enter the following data in the corresponding fields:
- APN: Internet.itelcel.com
- Username: webgprs
- Password : webgprs2002
- Proxy Server: Left blank
- Proxy Port: Left blank
- Once all this data is completed, the “Accept” option must be selected and the changes will be automatically saved. This way you will be able to start enjoying Internet in 3G and 4G on your mobile device without any problem.