Having an email is already an indispensable requirement to be able to use the internet . The vast majority of platforms that provide services or products require users to go through a registration process that involves the introduction of an email address with which all information is managed and to which, on more than one occasion, they are also sent Notifications and other data periodically.
Not only for that. Mail has always had the main function of sending and receiving messages and audiovisual content , as an advanced version of traditional mail. In this sense, it is a tool that has gained special importance in the last decade due to the digitalization of both platforms and media and methods, which has also led to the most professional areas having corporate emails.
And it is usual for a user to create an email account through providers such as Gmail, Yahoo or Outlook . However, when you work for a company, it is normal for you to provide a corporate email address with which to separate the personal from the work, and this is where Webmail comes into play , one of the main platforms that offer hosting and from which we will explain an essential process to see professional mail: how to log in to Webmail .
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Steps to log in to my Webmail email account from Cpanel
If you do not know how to use this platform, much less how to log in to your corporate mail through it, we will solve it by explaining step by step the process you should follow thanks to this guide. In addition, to also solve other problematic situations related to its use, we will explain the solutions to the most common problems that appear to users: those error messages that seem incomprehensible, password forgetfulness, excess storage …
Cpanel is one of the standard panels to access all the options of a hosting after hiring it. Among this range that opens, the user has the option of logging into their email account Webmail, and here we will explain the steps you must follow to do so.
1 – Enter your cPanel
Open your web browser and enter the CPanel menu through your web address. Since it is something that depends on the domain you have hired, we cannot indicate an exact URL, although we do remind you that you only have to add “ / cpanel ” to the address of your website. Eg: www.direccionweb.com/cpanel .
2 – Activate your mail login
- Once in the panel, go to the “Mail” section and click on it to open the main mail management menu.
- Then, Click on “Email Accounts” to see all those created after the hosting and domain have been hired.
- On the right side of each one, in addition To see the quota and have several options, you have the “ More ” button. Press it and then click on “Access Webmail” in the drop-down menu that has been opened.
3 – Choose the client
Then, a new window will appear with three options to choose from: Horde, Roundcube and SquirrelMail . They are different clients from which you can choose to enter your email. Click on “Read the email using (customer name)” in the option you want.
4 – Log in
Now, you just have to complete the small form that appears , entering the password for it. With this, you will have entered your mail and you can use it with total normality. ¡Ready !
FAQ: Problems and errors when accessing Webmail mail
I forgot my password How to recover my account password Webmail?
Since we have talked about Cpanel already, we will return to it to explain the solution to this problem. Log in as a user in this control panel and look for the “ Mail ” section. Once inside it, you just have to click on the “Email Accounts” option.
Now, you will have in front of you all the accounts that have been connected and created. Search for one that you cannot access due to the lack of password and access its options . In those that appear, you have to click on “Change Password”.
You have the opportunity to establish a completely new one on your own or simply click on the generator to form a random and completely safe one. Choose the method you prefer and move on . You have already changed the password and you can log in to that e-mail with your new access codes.
Security Certificate is invalid
Sometimes, although it is not a very common error , there may be a problem with the Webmail security certificate . If, when trying to enter your email account, you receive a message from the browser indicating that the security certificate you are trying to use is invalid, you just have to accept it .
Most browsers just need you to complete this small step in order to proceed and log in to webmail to use your own mail.
In case you have accepted and the message continues to appear, the best thing you can do is contact the support team of your domain and mail provider to help you solve it.
You cannot connect to the Webmail service through / webmail or port 2096
In most cases, this is due to a block from the router itself , which filters that port so that it is not accessible for security reasons.
In this case, what you should do is access the router configuration through your browser . Once inside, go to the port configuration and enable 2096 , which is the one to connect to Webmail.
If, despite this, the problem persists or you are simply using a proxy connection with restrictions, you can choose to use a dedicated e-mail software such as Mozilla Thunderbird or Microsoft Outlook and set up the account to access via IMAP.
Secure connection failed
This problem is usually caused by a session that has expired . If it has been a long time since you last logged in and you are trying to access the inboxes and outboxes directly, the browser throws this error message because, simply, you must repeat the login process .
The first thing you should do is press the “F5” key or the “Refresh” button of your web browser . You need to reset the information to let yourself get to the login form and, thus, be able to enter both your email address and the access password to enter as usual.
If, despite continuously refreshing, you still cannot log in, try clearing the browser cache with any utility dedicated to it ( such as CCleaner ), close it and open it again to try again. There may also be a problem with your internet connection that prevents you from navigating fluently and safely. Enter other pages and, if there is also a problem with them, you will have to restart the router or simply wait for the connection to stabilize to be able to use it again normally.
Internal Server Error 500 Webmail User xxxxx is over quota
This error message appears when any of the users registered in your domain to have their own corporate mail have exceeded the maximum storage size for content and emails. The solution to this situation is as simple as doing a good cleaning or hiring additional space . If it is impossible to do the first, since all the information with which this limit has been exceeded is necessary, you will have to find another plan with your service provider to access a greater amount of space.
In these situations, the process to follow is simple. Go to your user panel in the hosting you have and go to the email section . Once in this, go to the “Mail Accounts” option and check out those profiles that might have exceeded the limits enough to display the error message 500.
Clean your trays from this panel if it can be done without compromising important information. Otherwise, the only option left is the one we have explained before, expand mailbox space if your host can afford it or, otherwise, pay to improve the plan and forget about these problems.
On rare occasions, it may happen that despite this you still receive the same error message. In these situations, the most useful tool to solve it is the technical team of your hosting . Contact them through the support platform, expose your case and let them handle it.
SMTP Error -1
In these situations, the fastest and most effective solution is, directly, contact the service support department that you have hired for the mail and the host so they can see what happens and remedy .