WhatsApp Business is an application characterized by maintain the security and privacy of all its users. Well, in a professional and commercial field, it is ideal safeguard the personal data of all users.
That is why, if any brand or company violates the rules of this instant messaging platform, your account can be blocked or suspended immediately. Given the risk involved, many are interested in knowing How does this work.
You will then be able to find out if there is a possibility to reestablish an account WhatsApp Business that has been restricted and How can this be done. Like, what are the conditions of use of the app to avoid another suspension.
Is it possible to recover a suspended WhatsApp Business account?
Depending on the severity of the case, regarding the privacy policies and terms of use of WhatsApp Business, the platform considers two types of suspension to sanction its clients.
These are:
- Temporary suspension: Works like some kind of warning on actions that have been carried out through the account and are considered as inappropriate practices by platform. Usually, are implemented for 24 and 48 hours (or maximum, for a couple of days) and show a timer on the whatsapp account indicating the remaining time to be able to use the service again.
- Permanent suspension: Yes it is a serious case that has to do with the distribution of illegal content and / or that violates the conditions of service, users are permanently suspended. Which means, this prohibits the company from operating through Whatsapp forever or what be locked indefinitely.
Therefore, if it is a temporary suspension, it is possible to recover the blocked WhatsApp account after the expiration of the time interval set by the service in the form of an example. Whereas, permanent suspensions can sometimes be fixed, but on certain occasions do not approve the reinstatement of the account in question in any way.
Learn step by step how to recover a WhatsApp Business account that has been blocked
If you receive a temporary block in WhatsApp Business, you will simply have to wait for the time marked in the application to elapse to be able to access the chats again and use the service without any limitation.
Thus, although you will not be able to avoid the suspension, you will have the security of reconnect once the established hours are met. But, if what you want is to recover your permanently suspended account, after getting the message from “Your phone number is suspended on WhatsApp”, the process to follow changes.
In this situation, you should contact the company directly to excuse yourself for the fact and convince them to return your business profile to you in the app. As there is no automatic method to recover a suspended WhatsApp account, it is vital to be patient for several days until the service gives you an answer. Taking into account that, the fact of contacting them does not guarantee that they will remove the permanent block at once (it all depends on the case).
The ways to communicate with the platform are:
- Send an email to support: You have to access your email client, start a new email and set the recipient to “[email protected]”. In addition to specifying the explanation that you think is appropriate to be back in the app, you must detail your phone number with your international prefix, the manufacturer and model of the device.
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Use the contact form: Enter the WhatsApp website, fill in the form with all your data, explain that your account was suspended and that you want to restore it (in the text field). You can access through
https://www.whatsapp.com/contact/?subject=messenger. - By starting the app: Choose to reinstall the WhatsApp Business application, try to start the experience with your phone number (corresponding to the blocked account) and press the “Support” button that is in the notice where they mention that said number is suspended. Then, put the requested information and send the form.
Know the terms of use of WhatsApp Business to avoid being blocked again permanently
There is a series of actions that lead to the suspension of a WhatsApp Business account. Which, it is essential to take into account for avoid being blocked in the service and beyond that, prevent a final expulsion there.
For this, it is worth knowing the most substantial terms of use of WhatsApp Business which are:
Quality experience
It can be achieved by following these guidelines:
- Keep a WhatsApp Business profile that has customer service contact information, including email address, website address, or phone number. These dates must be accurate and up-to-date. It is not appropriate to impersonate another company or mislead customers as to the nature of your business.
- You only ask to contact people through WhatsApp if They provided you with their mobile phone number and agreed that you contact them through WhatsApp. Do not confuse, cheat, defraud or send spam.
- It is possible to reply with automatic messages during the 24 hour interval. Nevertheless, you have to have clear and direct ways that refer the client to a human representative. Either, ensuring the following: Transfer to a chat with a human representative, telephone number, web help (on the company website) and visits in the physical store.
Organizations and prohibited uses
Designate the following:
- It is prohibited that both organizations and individuals involved in activities related to terrorism or organized crime, use the products it provides WhatsApp Business.
- The organizations cannot discriminate or suggest a preference for people or a rejection of them because of a personal characteristic, including race, ethnicity, color, nationality, citizenship, religion, age, sex, sexual orientation, gender identity, family situation, marital status, disability, illness, genetic disorder, etc. .
- The messages they must not add offensive content. Like, for example: nudity or sexually explicit material; as determined by the service.
Data protection and compliance with legislation
It is one of the most important guidelines and indicates the following:
- The companies are responsible for issuing and guaranteeing all the corresponding notices, as well as, obtain the necessary permissions and consents to collect, use and distribute the content or information of the people. This includes maintaining a posted privacy policy and complying with applicable law.
- Individuals should not be shared or asked to share complete individual payment card numbers, bank account numbers, personal identification document numbers nor other identifiers that are sensitive.
- Don’t use WhatsApp Business to offer telemedicine nor to send or request information related to health, in the event that applicable regulations would limit the distribution of this type of data in systems that do not comply with more stringent requirements to treat such information about health.
Therefore, the main reasons for being blocked in this app are based on:
- Send automatic, bulk or unwanted messages that can be considered spam.
- Rape the conditions of service around the protection of other people’s data.
- Share any type of material that incites hatred, is intimidating, is threatening or racist.
- To receive blocks or reports by other users.
- Use lists of contacts that you have obtained through illicit sources, buying data, etc.
- To abuse of the mailing lists that affect the user experience of your contacts.