Landline, mobile phone and internet . This trio of services is something in which a group of names predominates that also forms a trio: Movistar, Vodafone and Orange . In addition to this last company, there is another one that has been building a reputation for years more than known inside and outside the telecommunications sector for the quality of its customer service: Jazztel .
The company that launched into the arena of raising internet speed in our country has been operating for more than a decade, although now in the heart of French Orange . Both joined forces a few years ago to improve their services and increase their possibilities, also achieving a synergy with which to provide even more benefits to their consumers. In this way, their customers now opt for high connection speeds thanks to fiber optic , but they can also enjoy important offers in mobile telephony, in addition to other TV services.
However, there is a lot of competition in this field and many offers that bombard the consumer on a daily basis, leading him to consider abandoning the contract signed with this brand to take advantage of the prices of another. This situation is what triggers the searches on how to unsubscribe and cancel our lines in Jazztel , although there may also be cases of disagreement with the pricing policy, dissatisfaction with the services offered or any other possible incidence with them.
Index:
Steps to cancel the Jazztel line permanently
In this guide, we will explain what needs to be done step by step to request the withdrawal, regardless of the reason behind the decision and if there is a commitment to stay pending or not . This situation is also quite common and, although it usually gives enough headaches, it can be solved with some fluency if it is followed as we will explain later.
In this section we will explain all the steps that must be taken to cancel the Jazztel line permanently . Although we are going to discuss the telephone and internet options, there are other alternatives that go through the traditional sending of letters or even by fax.
Whichever method you prefer to choose to process your case, here we explain it with great detail so you can carry it out without problems.
By phone
Calling down the line in Jazztel by phone is the fastest and most efficient method of closing. To do so, just follow the steps that we are going to take next and you will finish quickly:
- Take your mobile phone or landline and call any of the numbers we leave here:
- If you call from the same operator: 1565 . * It’s free.
- If you call from a different operator: 640001565 . * It is paid.
- If you call from abroad: +34911401565 . * It is also paid.
- Tell the Jazztel team that you want to cancel your contract and ask to cancel their services.
- Follow the directions given to you from the customer service. You will have to verify your identity, so it is recommended that you have an invoice nearby, in addition to your identity document.
It is also worth noting that the deadline for the withdrawal is a maximum of 2 business days from the request . During the 24 hours following the call, it is possible to withdraw and ask that the line not be canceled by calling the company’s customer service again.
Via internet
Currently, it is not possible to request to unsubscribe from the Jazztel line via the internet . The company does not contemplate this possibility to avoid any possible incidence due to impersonation issues , which limits the range of options to calls, fax or even ordinary mail.
Since this option is not valid, we will give the necessary data to carry out the other two alternatives in case it is not possible to proceed by calling.
To request cancellation via fax, you must send a letter with the application, along with personal data, the telephone number in question, a photocopy of the DNI and a signature. The number to send to is 900 807 025 .
If you proceed by traditional mail, the address is as follows:
- Customer Service JAZZTEL (Orange Espagne, SAU).
- Paseo del Club Deportivo, nº1, Building 8. “La Finca” Business Park.
- 28223 . Pozuelo de Alarcón, Madrid.
How to unsubscribe in Jazztel if I still have permanence?
In case of having some kind of permanence with Jazztel, unsubscribing is possible , but with the risk of having to pay some kind of charge for breach of contract. The company never discards its customers the option to request the cessation of its line and terminate the service agreement; but in return he asks for financial compensation for not having fulfilled the conditions established when signing said agreement.
The amount that has to be paid is proportional to the amount of months remaining for the contract to end. It is a relative amount, which depends on both the contracted rate and the services it provides and the time left, which also adds, in case you have hired the internet, a total of about 85 euros for the router price (unless it is sent back to the company). If you still have problems with the cancellation of your Jazztel line, you can complete the information on the portal Tecmoviles .
There are no additional complications in case of requesting leave having a pending stay. The only difference with the usual process, that which can be done by phone, fax or ordinary mail as we have explained previously, is that you have to pay a kind of “fine” for breaching the conditions agreed in the contract. Unfortunately for many, it is a fairly common practice in the mobile phone and internet sector.