Although at present the most common is to look at the trio of the most outstanding names in the mobile telephony sector when searching for mobile, internet or landline services ; the truth is that there are more and more firms to look at to proceed to hire. In fact, the rise of low-cost is something that has been accentuated in recent years thanks to the fine balance they offer between quality and really low prices.
Within this concept we find companies like the one we are going to focus on: MásMovil . This company, legally known as Xfera Móviles , has been operating since 2006 in our country and is known for offering especially economic rates in any of the sticks covered by the main branch of telecommunications at the domestic level. It offers 4G data connections, ADSL and even fiber optic for all consumers, among many other proposals.
Despite the benefits that it poses as a first, there are many users who disagree with their services, who prefer to move to other larger companies or who propose other additional services, such as television on demand, or that also offer rates very small with quite powerful terminals. There are many possibilities that lead consumers of this company to want to find out how to unsubscribe from all the services offered by MásMovil , and here we will help them.
Index:
Steps to cancel the MoreMovil line permanently
In this guide we explain step by step what needs to be done to be able to process this low without complications through the different possibilities that currently exist. In addition, we also clarify what can happen if the withdrawal is requested with a pending stay. In these situations there may be some additional complication due to breach of contract clauses; but there is also a solution to remedy it.
To cancel the More Mobile line permanently , you have two main options. You can proceed by calling or using e-mail to complete the procedure. We will explain what to do in both situations.
By phone
To unsubscribe your MásMovil line by phone, the process to follow is as follows:
- From your mobile or landline, call any of the following numbers:
- 2373 . * If you call from a MoreMobile number. It’s free.
- 911 333 333 . * If you call from a number of another operator. It is paid.
- +34 963 772 373 . * If you call from abroad. I also pay.
- Once they answer your call, ask to contact the casualty handling team.
- When you go to this and answer you, ask to unsubscribe the line you want . You will have to indicate the number and give data of the line owner to verify your identity and proceed.
* The telephone service hours of this company are normally from: Monday to Sunday, from 9 am to 11 pm.
On the other hand, the maximum term until the withdrawal is processed is 2 business days from the end of the application.
Via internet
In case you want to delete your MoreMovil line through the internet, you have the opportunity to do it by email . These are the steps:
- With the email linked to the owner of the line, send an email to the address [email protected] . Indicate in the subject the number you want to cancel next to the request. In the body, retype it and detail your case. Remember to keep a copy to avoid confusion.
- In a matter of hours, the MasMovil team will answer indicating the documentation that you must send in order to proceed with the closing of the service. Proceed as explained.
- Once they receive all the necessary documents, they will have a maximum period of two business days to complete your request. It may take even less or if the process takes place on a Friday, the wait is quite long.
How to unsubscribe in MásMovil if I still have permanence?
To unsubscribe from MásMovil if you still have permanence you must follow the same procedure as to do so if you do not have one. That is, you can opt for the option of calling by phone and talking to the discharge department to proceed with the procedure or, if you prefer, use email to proceed more quickly .
The problem with this situation is that, in general, involves the payment of an amount equivalent to the months that would remain unpaid . In the case of this operator, there are numerous incidents due to some confusion with the clauses of the contract, so it is important to read all the points well before proceeding to act safely and without any incident.