Acquired by the British company Vodafone at the beginning of 2014, ONO is one of the most important firms in all of Spain within the telecommunications sector. Before the acquisition by the foreign company, its name was the synonym of a reference of the cable throughout the country thanks to a series of strategic purchases with which it was gradually improving its range and quality of services, in addition to acquiring big names of the competition to grow.
It is currently a firm that is part of the prevailing triumvirate in the sector ( Vodafone, Movistar and Orange ) in our country, although it no longer operates independently. Since 2016, it has merged with Vodafone to fully operate under its tutelage as a single firm. Because of this, although rates are maintained for customers who had their services, those responsible have become Vodafone Spain , something that has affected both the billing and the range of services available to customers. interested.
This situation is something that has motivated many to want to leave this company to get closer to the competition. The changes in opportunities and the constant offer of the competition can be the sufficient engine to ask yourself how to unsubscribe from ONO and try what other brands offer.
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Steps to cancel the ONO line permanently
In this guide we are going to help you with this, explaining what you need to do step by step to be able to request the line withdrawal with ONO definitely to go to what other companies provide. Although it has stopped operating, it maintains support, always deriving Vodafone in order to proceed, but without impediment to those who want to stop having these services.
To cancel the ONO line permanently , these are the steps you must take to do it over the phone and online.
By phone
To definitively cancel your ONO line over the phone , you have to follow a series of very simple and quite frequent steps when requesting cancellations from telephone companies. This is what you have to do:
- Call any of the following numbers from your mobile phone or landline:
- 902 929 000 . * Line 902, so it has a special rate.
- 963 401 210 . * Free alternative to the previous number, used to call from any operator.
- 1400 . * Exclusive customer service telephone number for the operator.
- Once they answer your call, requests that they assign you to the casualty department to proceed with your request.
- When you speak with a member of this team, ask for the cancellation of your line, indicating the number or service in question and giving the information requested.
- Once the call is over, the rest is just waiting. The withdrawal will be processed in a short time so you can say goodbye to your contract with ONO.
It must be taken into account that, for legal reasons, the maximum period to process the withdrawal is two business days since the request is made and it arrives at the service team. Therefore, it is more than likely to be done before or, if calling on a Friday, you have to wait the following week for the procedure to end.
* Regarding office hours, they are usually from: 8 in the morning to 12 at night on daily days.
Via internet
In the case of ONO, it is possible to process the withdrawal of the line through the internet . To do this, it is necessary to use email and always send emails with copies to avoid misunderstandings. This is the process to follow:
- Use the email address linked to the profile of the user who requested the registration of the line with this company.
- Send an email to the following email address: [email protected] . Indicate in the subject you want to unsubscribe and the phone number you want to cancel.
- In the body of the message, go back to indicate the number and explain your case so that it is recorded .
- You will receive a response with a series of steps to follow (usually attach documentation verifying your identity). Follow them.
- Once you finish sending all the documentation and the ONO team receives it, your line will be canceled in for a maximum period of 2 business days , as dictated by the current law.
How to unsubscribe to ONO if I still have permanence?
In case you want to unsubscribe from ONO if you still have permanence, you must know that the method to be performed is the same as we have detailed in any of the previous sections. However, you will have to pay an amount proportional to the remaining months until the end of the contract , since you are breaking a signed agreement.