Currently, although there are many companies offering their services in the telephony and internet sector, there are three that lead the sector with respect to the competition: Vodafone, Movistar and Orange . These three names are the most prominent and predominant, in fact they are the ones that gather a greater number of clients among their hiring and services statistics.
Of that trio, here we are going to focus on the first of the three names, in Vodafone . This company, formerly known as Airtel in Spain , is one of the companies that has been operating in the field of mobile telephony for the longest time and, today, offers services of all kinds in this sector, including also other proposals such as television and music among its customer packs. They offer one of the largest varieties of offers and promotions to accommodate all types of consumers among their target audience.
However, the competition is tough and there are many who, although they have had the services of this company for a long time, are wondering how to definitively unsubscribe from Vodafone to move to other companies. The need to renew the mobile phone, find interesting promotions in other operators or simply rates that are more adjusted to the needs you have can be several of the reasons that push you to say goodbye to what this firm offers.
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Steps to cancel the Vodafone line permanently
In this guide we will explain how to proceed step by step with the different options offered by Vodafone when requesting the termination of the contract with them. They are not excessively difficult procedures, but they have certain requirements that should be taken into account, especially in regard to issues of permanence and fines for breaking the contract early. Here we give all the necessary information to avoid scares when requesting the withdrawal.
If you want to cancel the Vodafone line permanently , you have few options to do so. This telephony operator is characterized by reducing the possibilities for telephone calls and traditional mail, sometimes needing to send documentation through a fax to conclude.
In this section we will focus on two options for the cancellation of the contracted line: the telephone and internet. Two logical alternatives to proceed with this request.
By phone
To unsubscribe the Vodafone line by phone , the steps to follow are quite simple. We explain what to do next:
- Pick up your mobile or landline phone and call any of the following phone numbers:
- If you are a Vodafone customer and call from a Vodafone number : 22123 . * This call is free.
- If you are calling from a non-Vodafone number: 607 12 30 00 . * This call is not free.
- Talk to the customer support team and request that they terminate your contract to end.
- If requested, give the information indicated. You will have to verify your identity in order to proceed by giving either your ID or giving details about the line you wish to unsubscribe.
It is also important to know that it takes a minimum of 2 days to proceed to close , since Vodafone takes this call as a warning to get going. In addition, office hours by phone are Monday through Friday, from 09:00 in the morning to 22:00 at night . In the case of wanting to request the termination on the weekend, it will not be possible, at least by phone call.
Via internet
Given Vodafone’s policies regarding its services, unsubscribing via the internet is currently not possible . It is possible to contact the customer service team through the forums, but the only way to proceed to properly request closure is through the other means offered.
Due to this, you can only cancel your line with them by following the steps explained previously in the application section by phone.
Otherwise, do it by traditional mail, sending the request to the following address:
- Avda. Europe, 1. La Moraleja Business Park
- 28108. Alcobendas, Madrid.
How to unsubscribe in Vodafone if I still have permanence?
There can be many different situations that lead to situations in which consumers wonder how to unsubscribe from Vodafone if they still have permanence . As usual in the telephone and internet companies, minimum terms are usually established in which the client has to pay for the contracted services, something that can cause problems when trying to change to another company before the end of the established time.
In the case of this company, the process to follow is the same as to request a normal discharge . The only difference lies in the penalty to be paid. Instead of being a fine with amounts that rise well above what would be subtracted, Vodafone asks to pay the amount corresponding to the months that the contract will not be fulfilled. Thus, if there are 3 months left to finish, they will have to be paid to close the agreement.
On special occasions, it is possible that some type of negotiation will be reached with which the destination company is responsible for assuming the cost or, even, the company itself decides to cancel the requirement to pay the remaining months, especially in situations where there is hardly any time left for the end of the contract.
The same process is followed, but you have to pay to say goodbye to Vodafone services . This, as unfair as it may seem to many users, is a fairly common practice in all companies in this sector, which forces us to take into account the months in which the commitment is established when signing any service contract with them.