Yoigo is one of the operators that has grown the most in recent years in the mobile phone and internet sector. It is part of the group known as low-cost companies , being also part of the MásMóvil group, and has been active since 2006. During all this time, it has grown to the point of becoming the fourth mobile operator in the country, after names like Vodafone, Movistar and Orange , the main references in our territory.
Their success lies in the variety of packages they offer to their customers. Offers on mobile, fixed lines and even on internet connections with fiber optics are the asset with which they are currently able to position themselves above the competition, also adding more than interesting rates for anyone looking for something economical and with more than acceptable quality.
Despite all the good things they put on the table, they don’t always manage to please all consumers. Incidents with their services, offers from other companies that arouse the interest of those who seek to renew their mobile terminal or even travel to a place where their coverage is not adequate are more than enough reasons to search how to unsubscribe from Yoigo services and packs , and here we will help you, if you find yourself in any of these situations, you know what to do.
Steps to cancel Yoigo line permanently
This guide explains all the steps to follow through the two main options to request the end of the line with Yoigo. If you want to permanently unsubscribe and hire the services of another company within this sector, you will have to start by reading what we are going to tell you and put it into practice. In addition, we explain what happens in case you want to cancel the contract with a pending stay .
If you want to cancel Yoigo’s line permanently , we will help you by offering you the main methods to do it: by phone and online.
By phone
If you want to cancel Yoigo’s line completely by phone , you have to follow the steps that we will indicate below. Take a look:
- First, pick up your mobile or landline and call one of the following numbers as appropriate:
- * If you call from a Yoigo number: 622 .
- * If you call from a non-Yoigo number: 1707.
- * If you call from abroad: +34 633 800 800 .
- * If you call from outside the EU: +34 622 622 622 .
- When they attend you, ask to be contacted by the casualty department in order to proceed.
- Now, explain your situation and request the cancellation of the line . You will be asked to provide information about the owner and the number or service in question to verify your identity.
- Then, you will be asked to send some type of document to the mail customers @ yoigo. com , which can be the ID on both sides or any other that confirms that you are the owner and that you have the power to make the request.
After completing this procedure, you will finish the process and the ipso facto cancellation will take place. In the case of Yoigo there are no waiting times , since they proceed at the same moment in which they have the documents that support the agreement by the applicant. As for the call schedule, there is no need to worry, since they answer calls at any time and 365 days a year.
Via internet
It is possible to request the withdrawal of line with Yoigo via internet. The steps to follow are the ones that we are going to dictate below:
- With the email address corresponding to that indicated for the owner of the telephone or internet line, send an email to the address: [email protected] . Indicate in the matter that you want the withdrawal and the number of the line in question, as well as the body.
- Soon you will receive a message from the team asking for documentation with which to prove your identity and your compliance with The closing of the service. Respond by providing the information requested and you will be finished by the time they are verified.
How to unsubscribe in Yoigo if I still have permanence?
To cancel the telephone line or internet connection with Yoigo if you have permanence, you must proceed in a normal way, following any of the procedures that we have explained in the previous section. However, it is necessary to pay an amount proportional to the fees that would remain payable until the deadline established when signing the contract, plus an additional amount.
If, for example, you have hired a fiber + mobile rate for 12 months , the penalty varies depending on what is left over the indicated period.