How to connect with Whatsapp correctly and fix all connection problems? step by step guide

The WhatsApp application from its beginnings to the present has had a great boom, because it has become one of the most used messengers by users, especially for all the tools it has. This has led it to become one of the social networks with the most users in the world. But, not everything can be perfect, on some occasions it usually has connectivity problems, either because your connection fails or because of mobile settings.

These inconveniences can occur both in the mobile app and in the WhatsApp web on your computer. If this is due to errors with the tool, we have to go to the options of the certain platform to solve it. Otherwise, it will be necessary to use the device settings and thus be able to discover the reason.

If you want to know how to solve these mishaps, In this article we will show you the different difficulties that can arise and the possible solutions. Next, we will detail you with a series of steps that you must do in case you have them.

Problems and solutions of connection with WhatsApp Messenger

Every day people use WhatsApp Messenger on their device to be able to communicate, so when it doesn’t work, they feel that they are somehow cut off. If this happens, they must resort to the different options to identify the problem. In this part we will present a list with the most common problems and how to solve them.

Mainly, we will detail what to do in each step in a general way to be able to use the application correctly. If this does not help you, we will show you in a more timely way how to correct them.

restart the computer

Perhaps the platform’s system has frozen and is not communicating well with the receiver. Therefore, the need arises reboot the device, turning it off and on. So that the minor mishap you may have is solved.

Update the app

Sometimes the applications hang and do not work well because they do not have an updated version. The reason why you have to do it is because of the same problems that may arise. Because it is a way of keeping it in development, in addition to the fact that they almost always come with new features, both in terms of features and security and privacy. You may update “Wasat” from here.

clear the cache

Although this is rare, it does happen. The application may have been corrupted and crashed in its operation, because although it is true, on many occasions it is residual memory that accumulates over time. To do this you must resort to Settings > Applications > WhatsApp > Clear cache. Problem solved!

Check if you have internet connection

This app, like other social networks or applications require an internet connection to operate. In this case you should test how well it works and if it is connected to the network.

• Enter the mobile settings and search (network + wireless) choose (cellular network + SIM) and swipe so you can turn the data connection on or off.
• Access the configuration of your device (network + wireless) press on Wifi and roll the button to turn the connection on and off.

I can’t connect to WhatsApp on Android

Habitually, problems are generated with the internet connection, as well as with the configuration of the devices, so this may be one of the reasons why you can’t connect from your Android. Therefore, learn how to solve them easily with these steps:

• head to the store “Google Play Store” and check if there is a new version of “Wasap”. If so, update it, since sometimes it happens that the one you use is very old and therefore has restrictions.

• If the above did not solve the problem, You will have to check that you have an internet connection, either by mobile data or by wireless network.
• You have to make sure you get activate mobile data connection through these menus: “Settings” > “Data usage” > “Mobile data”.

• Also from the settings you can enter “Applications” > WhatsApp > “Mobile data” and check that the choice “Allow background data usage” is selected.
• If you are linked to a Wi-Fi connection, you must disable it and enable it again. For that you must go to the following address: Settings > Network & Internet > Wi-Fi.

you can even try a different network than usual, to rule out that it is not your line that is failing. If it’s your Wi-Fi, try the following:

• You have to check that the option to use Wi-Fi is activated in suspension.
• Followed the previous step, turn the router off and on to restart it. Before this, you can use other tools to verify that it is not only this messaging app.
• You can contact your mobile operator and check that the configuration of “Access Point Names” is correct.
• If for some reason you have problems using WhatsApp over Wi-Fi that you don’t connect to regularly, you should contact the owner of the network.

If none of these steps helped you, it is a sign that you should update the operating system of your Android device to most recent.

Data network connectivity problems

You have a data plan on your mobile device, but it does not want to access or Do you have data network connectivity problems? This may be due to two things, that you do not have credit to navigate or that it is not well connected to the network. In this part, we will tell you what to do if this is what happens to you.

• Make sure that have a data plan with an operator of contracted mobile telephony.
• Then check that have good coverage.
• If all goes well, you should enter your web browser and perform a search to make sure it loads properly. If so, this means that the problem is with WhatsApp itself.
• For it restart your mobile to fix the problem.

Now, if you realize that in this way you continue to have connectivity failures you will have to contact your phone company and ask about access points (APN) that can be used for messaging applications. In this way, your operator will help you configure your mobile data plan and internet settings.

The APN is what determines the internet access of the device. That is to say, it is the network communication point that tells the mobile to which system it should connect. Therefore, if this is not configured correctly, you will not be able to use applications or make downloads. As seen in the previous photo, each operator has their own.

so before If you contact this, check the settings of your terminal by going to Settings > Wireless & networks > Mobile networks > Access Point Names.

Problems connecting to a Wi-Fi network

Sometimes you may have problems with the connection through a WiFi network despite being connected to it. It is for this reason that we must show you what you must do to be able to have a WiFi link and how to solve the problem that you present.

• First of all, you must disconnect from the Wi-Fi network.
• then you have to sign in with Wi-Fi network and access messaging.
• If you are connected but still having problems you will need to disconnect from Wi-Fi and go to “Settings” > “Connections” > “Forget” and re-register it. Also try another one in case it is a problem with your server.

• If it doesn’t work this way, you will need to contact the administrator of the network to verify it has secure connections.
• It is important that above all check that the cables that connect the equipment to your home network are good. Likewise that all the lights are on and work as they should be.

Why won’t it connect to WhatsApp Web?

For some years now the application transcended and now has a web version. It is like WhatsApp for mobile, but for desktop platforms, since it practically has the same functions. If you want to establish communication between your device and your computer, but they cannot connect, It may be because you have errors in some of the equipment and until these are resolved, you will not be able to access. That is why in this part we will explain the reasons why it fails to do so.

Mobile phone connectivity issues

As WhatsApp Web has been an extension of its mobile “sister”, it means that in order to have it, you must have the mobile platform active on it. The moment they are paired, they are synced and you can see your contacts, messages and stories on either drive. It should be noted that if for some reason your mobile device does not work or is turned off, you will not be able to use the desktop version, even if you have a low battery you will not be able to access the computer version either.

To confirm that it has been linked correctly, you will have to receive a message, if it is not sent, it means that something is wrong. In this case, your computer may not be receiving a good signal or, failing that, your mobile. Also You must keep in mind that if it loses the connection, restarts, turns off or something similar, it will close.

One way to find the fault is by entering the tab of “Settings” > “Information and Help” > “Service status”. There it will be indicated if there is any type of problem in the servers of the platform, the equipment or the network.

Connectivity problems on the PC

To be able to use WhatsApp web you must have a stable connection on your computer, If you have it and the error still persists, you must update and refresh the page. If you can’t get it back this way, you’ll have to sign in again from the computer.

• The first thing you should do is click on the button. “Menu”.
• Then, it will be up to you to select the tab where it says “Sign off”.

To log in do the following:

• First, you will have to open the messaging from your browser and scan the QR code.
• You will need to open the app on your phone and then press on the three ellipses in the upper right, right next to the search icon.
• Then click on “WhatsAppWeb”, You must keep your mobile right in front of your computer screen so that you can scan the QR code. By doing so you will gain access.

How do I reinstall WhatsApp if it still doesn’t connect?

The first thing you will have to do to be able to reinstall this social network will be proceed to uninstall it, to do this you must do what is shown in the next part.

• The first thing you should do is go to “Settings” then to the tab “Applications”.
• Once you’ve done the steps above, select “Application Manager” choose WhatsApp and press uninstall.

To reinstall it and solve the problem you should go to a store like “Google Play Store” to be able to download it.

• Put in the search engine “WhatsApp” and once located enter it and press the button “Discharge“.
• Once it’s installed, you have to confirm your phone number.
• By any chance you had a backup, you can select if you want to restore your previous chats and thus not lose all your conversations.
• In this way you can place your profile picture, your name and it will be ready to be used.

How to check the status of WhatsApp servers?

Generally, crashes on this social network are not common, but it is likely that it has happened and you have to check it out. For this you can enter here and observe the status of the servers. From there you can see if the platform crashed and confirm that it is a general error and not a problem with the device or your internet connection.