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How to create a Telegram chatbot to enhance your customer service on the platform? Step by step guide

How to create a Telegram chatbot to enhance your customer service on the platform? Step by step guide

Telegram is an instant messenger that, in addition to protecting our privacy, has a very good use of the different bots that exist on this platform. Thanks to them , we can range from downloading music from YouTube to having a chatbot in our account.

Understanding the difference between Telegram and WhatsApp about the advantages they offer to create a chatbot is an important issue that we will discuss in this post.

If, in addition, you need to know all the functions and uses that we can give our bot, and know what are the factors to take into account to be successful, please read on until the end of this article because we will also mention all the steps we need to be able to create a software for Telegram.

Telegram vs Whatsapp Which is better to create a chatbot?

Although Telegram and WhatsApp are two instant messengers that have many similarities, when choosing a chatbot for each of these platforms, it is advisable to do it with Telegram since it allows us to add many more functions > and do it in a faster and more practical way.

In addition, we have the alternative of not using a tool other than Telegram because we have the BotFather bot available, among other bots.

What functions and uses can I give my Telegram bot?

Qué funciones y usos puedo darle a mi bot de Telegram

Once we have chosen to create a bot in Telegram we can add many functions, of which we will name some of them below:

  • Assign a name which has to include the “bot” or “_bot” termination, for example “ipasoapaso_bot” .
  • Incorporate an image and description of it.
  • Add instructions for use.
  • If we need you to send us news of a particular site, we can incorporate through an RSS.
  • We can make the bot can interact from any conversation, both public and private.
  • We have the option to choose if we want the boat to join or not to groups as if it were any user.
  • If we need to add a payment function, we can do it without any problem.

What do I need to create a successful bot in Telegram?

The creation of a bot does not end in the last step of programming , quite the opposite, when that happens we are just starting the way to have a successful software.

That’s why, for a respondent bot to have a long life in Telegram, it will have to have the following parameters included:

  • It must have a name that represents what it really is , that is, when we read that bot, we have to immediately realize what it is.
  • Idea of ​​your main tasks has to be really good so that it can be accepted by users.
  • It has to provide options that are clear and with an optimal number , so that every time someone enters you can quickly find what you are looking for.
  • The possibility of configuring in different languages ​​is a point in favor that must be taken into account .
  • In addition to being friendly, it has to be functional . That is, you must comply with what you promise in a few steps to be able to reach the information or meet the need of the Telegram user.

Steps to create and configure a Telegram chatbot that many people use

Pasos para crear y configurar un chatbot de Telegram que muchas personas usen

The steps necessary to create and configure a Telegram chatbot are as follows:

  • Open Telegram and write elected@BotFather•.
  • We chose the first option that will appear with the check mark of Telegram. >
  • It will tell us what this bot can do, then we select start at the bottom of the screen.
  • We will see a list of commands we can use.
  • We choose the first option, which is “ / newbot” .
  • It will ask us to choose the name, if it is busy it will ask us to choose another one until we can get the right one. Remember that it has to end in “bot” or “ _bot” .
  • We write below “/ setprivacy” , to configure the level of privacy we will have, being able to receive messages from any person in the group or privately.

At this moment we will have to select the functions that we want to add.

We can also do it through another bot, @ManyBot , and add commands. For this we make this guide, of which the first three steps are the same as the previous point:

  • @BotFather
  • /newbot
  • We choose the name
  • We copy the number that appears in “Use this token to access the HTTP API: ”
  • We enter legallyManyBot†
  • We write proceedings/start•
  • We search and click on “addbot”
  • We paste the hexadecimal number that we have copied into BotFather
  • We click on “Send”
  • We select with a click on the name of our bot
  • We click on “START”
  • We write to continued “/ start”
  • We look for the “Settings” option and select responsible/autoposting•
  • Choose “Custom Commands”
  • Click on “Create command”
  • Type “/
  • If we want we can add the op tion “Add question”
  • Select “Save”
  • If we want this command to appear, we will have to go again to BotFather and select responsible/setcommands•
  • We write the name of our bot

List of the top 5 Telegram bots that do much more than reply messages

Lista de los mejores 5 bots de Telegram que hacen mucho más que responder mensajes

Then we will choose the 5 best Telegram bots where we can find, not only that they respond to messages, but many others work more. They are:

@WeatherMan

If we need to check the weather that our geographical area is going to have or to which we travel, we have the possibility of using this bot. It gives us the option to be able to change the language and adjust the notifications to be prepared for any changes.

@DrWebBot

The file we need to analyze about the existence of viruses, we will simply have to give this bot and tell us the status or situation of that document.

Once the bot is started we have 3 commands to choose from:

  • / settings, with which we can configure the language and notifications according to whether there are threats or every time we perform an analysis.
  • / help, it is useful to ask the bot for help every Once we don’t understand a situation that we don’t understand.
  • / feedback, which will allow us to send our opinion to the creators of this program.

@ text2gifbot

If we need to share a Gif with our contacts, we can do it by starting this tool with which we will write a text and then edit it as an animation. It is a very fun and easy to use tool.

@ ts2chbot

This bot is used when we need to send a video without doing it in a file format, not through a Telegram video message. That is, will appear to the person we send in a circle that can be directly reproduced .

The steps are very simple, we have to open the bot and deliver the file for modification.

@TriviaBot

It is ideal for use in a group, these are answers and questions to a style very similar to that of Trivial Pursuit . You can add the option that the questions have time for your answers. As we move forward in this tool, different statistics are created that we can consult when we need.