Amazon is one of the most famous digital sales platforms, that we can find available anywhere in the world. It is very normal that we have an account on this site, and that it is one of our sources of income.
Like all platforms, there are terms and conditions that govern the behavior of the person during his stay, where if we violate some of its insurance clauses our account will be closed.
To better understand this topic we leave you a complete guide, where we will explain the most common cases within this platform and what to do in each situation. We will also give you answers to some frequently asked questions.
What are the main reasons why I cannot access my Amazon account?
It is normal that we have an account on Amazon, and it is blocked, although it's not something we all take lightly, because it is our favorite Marketplace.
Do you really know why you can't access your account? To help you clarify this situation, we recommend that you read below:
Password or lost user
This is the most common case. With a mind so busy and full of daily activities it is normal that anything is forgotten. But we should not for that reason give up our profile on Amazon, because there are solutions that allow us recover both username and password.
We can advise you that whenever you put a password or a user, write it down in an easy to see place. We do not advise it to be a password, some name or identification, because it is highly vulnerable to major cybercrime.
So so you don't forget anything, write it down in a notebook or somewhere that you don't miss.
Not being able to use 2-step verification
The two-step verification, It is an Amazon functionality that allows us to obtain greater security, where we must enter our password and the code sent to our cell phone, to add trusted devices.
If we can not access our account, because we never activate this function, or another reason, the most recommended is to recover password and configure the account again.
Account suspension
Account suspension is one of the most serious cases, because it is caused because the amazon technical team considers that we have breached some of its conditions. To avoid this situation, we must sit for a while and read all the terms and conditions of the platform, so as not to violate any clause.
Mostly, when our Amazon account is suspended, this send us an email informing us why the situation. However, seller policies are much stricter and we may not know many times the reason for the suspension. To understand the situation a little more, we leave the most common cases:
- ODR (Order Defect Rate): This indicates the large percentage of bad opinions and reviews we have received, being the cause of comments and complaints from all customers, including in this percentage the returns we receive. In order for us to be exempt from this blacklist, we must keep an ODR percentage below 1%.
- Pre-fulfilment Cancel Rate: If as a seller we cancel different orders before shipment, it may negatively affect our profile rating. We must maintain that percentage below 2.5%.
- Late Shipment Rate: If for each shipment there are no comments that confirm that the packages have been received, it gives bad appearance and little credibility of our store, and so that they do not close our account, must never exceed 4%.
Amazon withdrew my benefits as a seller. What does this mean and why have they done it?
If we have an account on Amazon as a seller, we must be aware of many details, because Amazon is a platform that has a very competitive market and will not allow a store that does not meet your demands. Let's see:
Poor sales performance
If we don't have many sales from our Amazon store, we will probably have a loss. In other words, Amazon assumes that our sales are not enough to consider ourselves as a store, and it eliminates all those characteristics that we get as a seller.
For this reason, we should always look for ways to increase our sales, or at least have two sales a week.
Sale of illicit products
Among the terms and conditions that we must accept as a seller on Amazon, we will find a list of those products that we cannot commercialize on this platform, and the truth is that if we believe that we can outwit Amazon and offer a product from the following list, our account will surely be suspended.
The products that we cannot offer through the Amazon Marketplace are the following:
- Animals and animal related products
- Car and motorbike
- Mixed wood products
- Cosmetics and skin and hair care
- Currencies, currencies, cash equivalents and gift cards
- Food supplements
- Medicines and products for drug use
- electronics
- Explosives, weapons and related products
- Export controls
- Alimentation and drinks
- Dangerous Products
- Laser products
- illumination
- Devices for stealing and forcing locks
- Medical devices and accessories
- Offensive and controversial material
- Pesticides and pesticide devices
- Vegetable products and seeds
- Recycling of electronic products
- Erotic items
- Surveillance equipment
- Tobacco and related products
- Other excluded products
Negative Ratings
Each client can value our store, indicating how good a reputation do we have. If we do not have good ratings, Amazon sanctions our profile as a seller and can take away all the attributes we have, and move us to a simple buyer profile.
To prevent this, we must prevent our store from having a negative reputation. The easiest way to avoid it is by promoting quality products, and always be honest with the customer when formalizing sales.
Buying Reviews
Amazon automatically asks customers who have made a correct purchase in our store, make a review. This is requested through emails, but we cannot buy reviews for that.
If for some reason we believed that paying a customer to write a good review is the best option, then that's why the seller features were removed from your Amazon profile.
Amazon is very strict in this case, and indicates in its terms that it will not allow the customer to receive compensation for some type of positive review, regardless of the type of payment:
- Gift cards, or money
- Bonuses
- Contests or other similar
- Discounts on purchases from our store
- Among other more cases
Lack of documents
By not complying with any documentation, our account may be suspended, or in minor cases, all benefits as a seller may be withdrawn.
To avoid this, it is better to consult the terms and conditions found on the Amazon page, there we will see some documentation that we must show to to sell smooth on this platform.
Create multiple seller accounts with the same IP
Each seller must have a single account, although if we want to open another we must have a good explanation for it, and explain it to Amazon, so that it allows the opening of the new store.
Using the IP address Amazon can track where does each store come fromThis means that it is very unlikely to cheat Amazon.
Amazon error
If you see that none of the above cases are the ones that go with you, it is most likely an Amazon error. The truth is that there is nothing perfect, and this can happen. You are not the first nor will you be the last to go through this situation.
To get out of this uncomfortable situation, you must contact the Amazon team. They will ask you for some things (documents or others) to confirm the situation, and then they will accommodate your profile as a seller.
Steps to recover my Amazon account to buy in the world's largest eCommerce
If we are loyal Amazon users, losing access can be a real headache. To remedy the problem and regain access, we must first point out the problem and find the appropriate solution, for this we recommend that you read below:
If I forgot the password
This is the most common case, and although it may seem like a lie, it is a little complicated to change the password. Although to avoid this confusing moment You better read the steps below:
- First we must click on identify, then on "Have you forgotten the password"
- We will see that one side of the page is loaded, requiring us to enter the address of e-mail or telephone number. This must be the one we entered at the beginning in our Amazon.es account.
- There, we select Enter a new password, then we will have to enter the code that has been sent to the phone number or email.
- To confirm that we are not a robot, we will have to enter a code that it's in a captcha image.
- Once everything is verified, we will have to enter the new password, and then click Save.
- This new password is the one that we will have to enter from now on. It is highly recommended to write it down somewhere where we can always access it.
If I forgot the user
Every time we create our Amazon account, we must put email and phone number. For this reason, if we lose our name and username, we must first recover the password, also entering the phone number.
Follow the prompts:
- When we change the password and log in, we go to the "Setting" located in "My account".
- Being in the section, we are going to "Edit" next to the name that is what we want to update.
- Following the instructions on the screen, we click on “Save Changes" When we are done, we click on "Finalized".
- When changing email we will have to verify it.
If I can't use 2-factor verification
In order to recover the two-factor verification, we will have to send the Amazon team a copy of our National Identity Document (DNI), so that they can confirm our identity. This protocol is carried out in order to maintain a secure system, and avoid identity theft.
By clicking the following link and attaching a copy of our ID, the team will surely will grant us access to our account again: https://www.amazon.es/a/recover/upload
Can Amazon close my buyer account for inactivity?
So far there have been no complaints from people to whom Amazon has closed the pay account for inactivity. This gives us only one opinion, and it is that Amazon does not close buyer accounts due to inactivity, but it does if you are an Amazon affiliate.
In this case, if we want to close our account or not, it depends entirely on us. On the other hand, if we do, we have to know that we will not have any type of access, and if we want to resume our activities as a seller, buyer or affiliate, we must open another account.
Steps to recover my Amazon account as a seller to continue offering my products on it
If our Amazon account was suspended, we will have to contact the technical team, by email: [email protected] explaining in detail the action plan that we will apply from now on and our sales strategies, so that the same mistakes are not made again:
- When Amazon observes unusual behaviors, it withdraws our listings, and to return them we must contact Amazon. For this we go to Seller Central, and then to Performance and we end up clicking Account status.
- At the top we will see an option that allows us "Reactivate the account" Then we will be required to supply a number of documents and create an action plan so that our sales privileges are restored.
- To finish we click on “SendAnd what remains is to wait until we receive responses from the Amazon team.
Tips to prevent Amazon from banning my seller account
Terms as an Amazon seller are a bit stricter than what we get as a buyer. To prevent Amazon from banning our account, it is better walk according to their guidelines, so we will do better by following these tips:
Comply with policies
This should be the first thing you should do, because the conditions are in place to give order to the platform, and if we breach them insurance will close the account.
It never hurts to read the terms as many times as necessary, because in a more illustrative way. Amazon is a building that has a number of rules, where if we do not comply with it we can be expelled.
Offer good customer service
As a seller always we want to have a physical or virtual place that allows us to market our products. Amazon in this case asks for an excellent treatment to customers, in a way this gives reliability when making a purchase.
Personally we tell you, that much more than Amazon can close your account due to bad customer treatment, this It should be the first thing you should considerbecause if you don't attend well Who else will buy you In other words, your business depends on the buyers.
Sell lawful products
In this same post, but in previous sections, we leave you a list of those products that Amazon considers illegal. If we get to offer some of those products, we will have an imminent closure of our account.
If you do not want a bad time, do not offer any type of products that appear on the blacklist, because there are other products that also they can make you a lot of profit no need to risk penalties from Amazon.