How to automatically reply in WhatsApp Business and set up an auto reply? Step by step guide

WhatsApp Business was introduced as a much more professional messaging alternative, which greatly helps the communication of small and medium-sized businesses. It is available to download as a device application Android or iOS.

One of the aspects that make it stand out is that it improves interactions with customers, because it has tools at its disposal to automate, organize, and reply to messages more efficiently.

It works very similar to WhatsApp Messenger. In this particular guide, we will teach you How to reply automatically in WhatsApp Business and configure an auto reply ?.

What are the benefits of using automatic replies in WhatsApp Business?

Quick responses are a great option for show customers that you care about their questions or messages. In this sense, it can be said that this is one of the main differences between the common application and its Business version. With it, you have prerecorded phrases that are assigned to a shortcut. It is very useful for respond in a very short time to common doubts raised by your clients. Then, through that functionality, you will be able to save messages and reuse them frequently.

Learn step by step how to set up an autoresponder with automatic responses in WhatsApp Business

Before you know how to take advantage of auto reply in WhatsApp Business, it must be clarified that there is no specific button to include them. As a consequence, if you want to take advantage of this feature, you will have to configure them.

Here we will show you how to do it:

Set up quick responses

Enter WhatsApp Business and go to Setting. Then go to Business Tools / Quick Responses.
Select the icon with + sign, located in the upper right. There, you can create a new quick reply.
Within Message, touch to write the quick reply message.
Tap on /Shortcut for you to put the keyboard shortcut for quick response.
Set a keyword to find it. Keep in mind that keywords are great for organizing all of your responses, especially if you have several on your list. It is even possible to have up to three keywords per quick response.
Click on Keep.

Use quick responses

Enter a chat.
Go to the text box and write “/” followed by the shortcut of the quick response you have decided to create.
Hit the quick answer. The template for that message will automatically be displayed in the text box.
You can edit the message or just click on Send.

Sort them

In case you have many quick responses created, you have the option to sort them by keyword and usage. In this same vein, you should know that quick answers whose keywords are displayed within the current conversation will be displayed first.

Then the quick replies you used recently will appear. For example, if you have a quick response set up for monthly offers, you can place keywords like “offer” Y “month”. If the incoming message from the customer contains these words, the quick reply will be at the top. So if the keywords in multiple quick responses match, the responses are arranged in alphabetical order.

Why are there quick answers that cannot be saved?

There are various circumstances which is why you may not be able to save your quick answers.

Within the limitations that WhatsApp Business puts are:

Save maximum 50 quick responses.
The characters in the shortcut of an answer must not exceed 25.
Spaces before and after the shortcut you created will be removed.
Each of the shortcuts must start with the slash “/”.
Write up to 3 keywords for each quick response.
Keywords must not include spaces, or the following characters: ‘!’, “Https://internetpasoapaso.com/responder-automaticamente-whatsapp-business/#”, ‘$’, ‘%’, ‘&’, ‘ (‘,’) ‘,’ * ‘,’ + ‘,’ – ‘,’. ‘,’ / ‘,’ ‘,’: ‘,’; ‘,’ ‘ , ‘?’, ‘@’, ‘[‘, ‘]’,’ ^ ‘,’ _ ‘,’ `’,’ {‘,’ | ‘,’} ‘,’ ~ ‘,’ × ‘,’ ÷ ‘,'” “‘.

10 automatic replies with copywriting that you can use in the WhatsApp Business autoresponder to improve your conversions

Since you understood perfectly everything related to quick responses, their Benefits and how configure them, It is time to establish them so that your business works in a more effective way.

Next, we will share 10 examples of automatic responses with copywriting that will improve your conversions in WhatsApp Business:

Make an appointment

When you have a business for which it is necessary to schedule an appointment, it is a very good idea to have an automatic response to communicate with your clients efficiently. In these cases, establish keywords such as schedule, appointment, availability, among other variants.

The answer could be:

“Hello!. Thank you for contacting us. Tell us, do you have an ideal day and time for your appointment? “

Prices

Another important aspect is knowing how to tell customers the prices of your products or services. If you have a catalog you can link it to your quick response or, in the case of those with websites, link the response to that page. Keywords can be prices, products, quotation, etc.

In these cases, a good standard answer would be:

“Thank you very much for choosing us. You can take a look at our prices by entering the following link (link to the web or catalog). If you have any other questions about it, contact us ”.

Location

If you have a physical business, you can put an automatic reply with the address of the same. Thus, you save time answering these types of questions. Within the keywords that can use this location, where they are, localized, etc.

One option to answer is:

“Hello! Nice to greet you from (name of your company). You can find us at (place location). Regarding our opening hours, we work from (time) until (time). We hope you visit us very soon ”.

Payment methods

Another question quite frequent in companies is related to the available payment methods. In this sense, you can put the keywords like payment methods, payment methods, etc.

The automatic response for it could be:

“Hi, thanks for contact us. We have the following payment methods available (place payment platforms)”.

Services

If you are a company that is dedicated to offer some serviceIt is a good idea that you already have an automatic message established for those who want to know more about what you offer. Among the keywords that you can use are services, or the names of the services you provide.

A good answer would be:

“Thank you for your interest in our services. We currently have the following options (indicate services). If you want to know the prices of any of these services or want to schedule your appointment, we will gladly help you ”.

Promotions

The season of offers and promotions tends to attract the attention of many customersTherefore, it is advisable to establish an automatic response when you want to launch offers. Some key phrases that work are: offer, promotions, discounts, etc.

Regarding the answer, you can use:

“Thank you very much for communicating with us! During the days (specify date), we have a promotion of (specify what this promotion consists of). To opt for it, you just have to communicate with us ”.

Events (edit)

When it comes to events, you have to be much more specific since in those messages details such as hours, dates and locations are indicated. Keywords for events can be “event”, or just the name of the event.

The automatic response would be:

“We are glad that you want to obtain information about our event! (put name)! This will take place in (address), in a schedule between (schedule). If you want to register or take part, please give us your name and email to share all the detailed information ”.

Schedules

Another important point that many customers need to know, are your opening hours. A good answer to this question will save you a lot of time. Keywords can be schedule, time, availability, etc.

Regarding the answer, use the following:

“You can visit us from Monday to Friday. We are available from (time). Visit us soon”.

Customer Support

This alternative is very useful when people have a problem with a product or service. In this way, you can redirect them towards a much more personalized attention by sharing other means of contact such as a phone number or email. In this sense, within the keywords that they can take advantage of are problems, inconveniences, assistance, support, etc.

The answer for these types of phrases could be:

“Hello, thank you for contacting us. We know that waiting is very unpleasant, so we share other, much more direct ways of contact to solve your problem as soon as possible. Please write to us at (e-mail) or call us at (number)”.

Contact with a particular person

If you have a business where different professionals are, such as a beauty salon, It is possible that a client will contact you only to attend to that person. Therefore, it is advisable have automatic responses for that scenario.

The keywords would be related to the name of the professional, and the answer would be: