In the world of social media, problems with live broadcasts they are more frequent than you think. When it comes to Facebook Live, you may experience cuts, not heard or caught. If you are interested in knowing How to solve it, then keep reading this step by step guide.
Facebook Live is the streaming service of the most popular social network on the Internet. By this means, you can start a live broadcast from your mobile device or computer, while interacting with the audience.
However, like any other streaming service, annoying problems can occur during retransmission.
Learn step by step how to solve the main problems when broadcasting on Facebook Live from scratch
For every problem there is a solution. In such a way, for fix major issues when streaming on Facebook Live from scratch, it is only necessary to follow the Step by Step that we detail below for each case.
Pay attention and learn how to do it. First of all, it is important to emphasize: Do not start broadcasting without having done the necessary tests. Problems are frequent and can hamper the quality of a live show. For that reason, we recommend doing a test transmission to check that everything is fine.
Remember to click on “Post as test broadcast” so that the live is not visible to the audience:
FB Live cannot be heard
Running out of audio is one of the most common mistakes that a user can deal with. It is characterized by a partial or total decrease in audio, but without affecting the quality of the video. The reasons can be diverse. Any new coding on Facebook, connectivity problems or microphone failures.
For this situation, there are two possible solutions:
- Change browser: Sometimes, it may be that the browser you are working in is not configured correctly, leaving the transmission without audio. Change browser (Chrome, Safari, Firefox, Opera) until you find one in which you can watch broadcasts or make them.
- Disconnect the microphone: On some occasions, the microphones can fail during transmission and leave the live without any audio. Try unplugging and plugging the device to resume operation. Also try checking the microphone properties on your computer and check that everything is set properly.
Gets hung up
That a live video hangs constantly it can be a sign of many situations. However, one of the main causes is that the computer or mobile device is collapsed. To do this, the best thing you can do is delete junk files, Internet cache, uninstall programs or applications that you do not use and that are affecting the performance of the computer. Alternatively, you can also disable the blockers that you activated in the browser.
In the case that it is only the Facebook page or application, you can also try logging out and then re-enter. This usually updates the configuration, allowing some bugs to be fixed. Finally, it is likely that at that moment in which you are going to transmit, Facebook servers are saturated. This can generally cause the transmission to hang. The best thing you can do is leave the transmission for later and wait for the saturation to drop.
Can not connect
Connectivity problems are closely tied to the internet connection.
In this situation, there are several things you can try to have a more stable network:
- Direct connection: When broadcasting live, it is best to connect directly to the modem with a Ethernet cable, instead of being connected to the Internet via Wi-Fi. This is because Wi-Fi networks are often used by many people at the same time, which can affect live connectivity.
- Run a check on your internet speed: As mentioned above, it’s important to test before broadcasting to your audience. Check your internet speed in any free program on the web to check its stability.
- Bit rate setting: Another determining factor in connection stability is the bit rate. It is necessary to enter a suitable value in the streaming software for the connection to be smooth. To do this, once you have your Internet speed, you must subtract 20% and there you will get the bit rate. Typically it is 4000 kbps (4 Mbps).
- An alternative network used: If it is among your possibilities, you can hire a unique Internet service and especially to broadcast live. Make sure it is a different service from the one you already use.
Transmission cuts out
In case the Internet connection is a very worrying factor, you should make sure the streaming software is not configured to stop with some interruption in connectivity. To change this default setting, log into Live Producer and uncheck the checkbox for “End live video if streaming stops”.
Too many streams
Multiple streams can affect also the performance of a new direct. Keep in mind that pages can have up to five active streams, while individual profiles can only have two. If you want to start a new live show, you will have to close one of the others.
Other solutions for streaming problems
The problems with live broadcasts are varied, so there may be more than one solution for each case.
Next, we are going to review other measures that you can put into practice to solve the failures of the live:
- If you are broadcasting from a mobile device, make sure you have your battery fully charged. Also, check that you are connected to a stable Wi-Fi network and not to mobile data. Finally, block phone calls for the duration of the live.
- Take into consideration that the transmission begins 10 seconds after starting the live. For this reason, do not despair if at first you do not see anything.
- Make sure the server URL is correct. Also, make sure that the transmission key has been copied correctly. Similarly, make sure that the URL as the key is no more than seven days old.
- If you are streaming from the app Facebook, verify that the App is up to date. In some cases, an outdated program can interfere with the quality of a live show.
Do you have a reliable Internet to transmit online? Know the ideal speed to do it
Having sufficient Internet speed is one of the essential elements for streaming. Have you ever wondered if you have a reliable Internet to broadcast online?? If this has been the case, we will explain below what it is the speed is the idea to do it. Internet speed It depends on the plan that you have contracted with your service provider. When a transmission takes place, both upload and download bandwidth is consumed.
Normally the plans are usually asymmetric, but they can also be symmetrical (having the same upload and download speed). Another important factor is the bit rate or frequency. The higher the bit rate, this means that the video and audio content is of higher quality. However, if the bit rate is higher than the upload bandwidth, then the transmission quality will be negatively affected.
Based on the above, What is the recommended internet speed to get a good stream? Well, to answer this question, we will proceed to explain the recommended resolutions and speeds. To begin with, it is necessary to highlight that the standard resolution of a transmission is 640 x 360. To transmit in this resolution, an upload speed of 750 Kbps is needed. However, given the latest technological advances, these measures have become obsolete.
Nowadays, a minimum resolution of 480p is required. In this scenario, a 1 Mbps upload speed. Although this measure is also little used, and is only recommended for very slow connections. If it’s 720p resolution, the upload speed must be 2.5 Mbps. Also, if you want to broadcast in a Full HD 1080p resolution, then the upload speed must be higher and fixed. At least 4.5 Mbps minimum.
At most, you must have 6.0 Mbps. In the last place, 4K resolution is found. The highest currently on the Internet. To transmit in 4K it is necessary to have an upload speed of 12 Mbps. Of course, this is only a minimum. If you want more stability and fluidity while streaming in 4K, you should have superior internet speed so as not to present problems during the live event.